Overview:
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work ; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
We work hard and party even harder

Annual Base Salary: $45,000 CAD

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
Paid on-the-job training, 2 weeks annual leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills
Competitive salary with incentive programs
Positive and supportive environment
Weekly Friday socials, trivia nights, games, and movie outings
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday 9am to 6pm
On-site role

Location

Candidates must be within travel distance from our primary location Yonge & Eglinton for ease of commuting to office.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Qualifications:
Should have leadership and decision making qualities.
Managerial skills are necessary and cooperative and supportive by nature.
Must have excellent written and verbal communication skills, so that he can present his/her views with clarity.
Must be sincere about his/her own work and confident about his/her goals.
Interpersonal skills are essential along with a sensible attitude. He/she should be assertive, optimistic, and a good listener.
Must have the ability to work within deadlines and should achieve the goals
Must know how to manage time and prioritize his/her work under pressure.
Must be flexible and quick in responding within a short notice period.
Should be adaptable in a dynamic working environment and organizational culture.
Must be proactive. He/she should have the skills to initiate his own work without being directed.
Should be self-motivated and determined.
Should be reliable, trustworthy, and abide by the company's terms and conditions.
Strong good organizational skills essential for managing every type of administrative job responsibility.
Effective verbal and written communication.
Flexibility is required from both timing and commuting .
Minimum 9 months experience in Administration.
Responsibilities:
Provisioning access for new hires
Collecting new hires documents and assisting with onboarding them
Ensure the equipment is ready for new hire classes
Support the training team setting up the training room equipment
Maintaining documentation records ex: (Expenses, approvals etc)
Serving as a point of contact between the HR (Personal) & Finance (Payroll) to coordinate accordingly
Managing the roll call on a daily & weekly basis
Maintaining and tracking equipment inventory with serial numbers ex: (Headsets, Laptops, Screens, Docking stations, cords etc.)
Handling custody forms for assigned equipment
Managing the logistics of the team incase of travel, events as well as managing the equipment allocations during a work from home environment
Must possess good observation ability to monitor and identify any gaps in the process & tracking the data effectively
Support Operations, Recruitment & Administration teams by assisting them with admin work
Analyzing and data collection across the functionality
Ability to tracking and analytical tools ex: Excel, Google sheets, Slides etc.
Communication with clients as required for necessary reports
Communication / Culture committee planning and execution (ex: Activities, Budget etc.)
Maintaining proper communication across functionalities, both internally & externally