Student Recruitment and Admissions Representative

Date Posted: 05/13/2024

Req ID: 37317

Faculty/Division: UofT Mississauga

Department: UTM: Ofc of the Registrar

Campus: University of Toronto Mississauga (UTM)

Position Number: 00036493

Description:

About us: The university's second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity: The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements. Reporting to the Manager, Student Recruitment Events and Outreach, the Student Recruitment and Admissions Representative provides front-line and administrative support for Student Recruitment and Admissions in the Office of the Registrar to assist U of T Mississauga in achieving its recruitment and enrolment goals and objectives. The Representative provides proactive, customer-focused, high-quality service to a diverse population and is the first point of contact for visitors to Student Recruitment and Admissions. The Representative will assess the needs of prospective students, families, school counsellors and others, and match those needs to appropriate staff, departments or divisions. The Student Recruitment and Admission Representative is responsible for positively representing the University to support the recruitment of qualified students. The Representative provides detailed information and must have a good understanding of the admission process, program requirements, a basic understanding of world-wide education systems, as well as programs and policies of the University, and U of T Mississauga in particular. The ability to interpret and explain admission guidelines and procedures, and adhere to University policies and practices is crucial. The Representative helps plan, co-ordinate and represent U of T Mississauga in recruitment events and programs and provides support for the campus tour program by coordinating, scheduling and tracking work study students and casual staff in the delivery of the program.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Providing detailed information regarding admission requirements to prospective students and applicants
• Fostering positive relationships with students, parents and the general public
• Responding to routine admissions and awards enquiries and referring complex enquiries as appropriate
• Updating and maintaining application information data
• Promoting programs at recruitment events
• Coordinating scheduled activities for functions
• Determining logistical details and activities for events and/or programming

Essential Qualifications:

• Bachelors degree or equivalent combination of experience and education
• Minimum two years experience in a fast-paced, high-volume customer service environment
• Experience in planning and coordinating events and/or programs for large groups
• Excellent communication and customer relations skills
• Knowledgeable on issues and trends related to student recruitment, admission and university life
• Proficiency in Microsoft Office and social media applications with the ability to stay current and learn new applications and technology
• Attention to detail and a high degree of accuracy
• Strong organizational and prioritizing skills with the ability to work in a rapidly changing environment
• Demonstrated ability to exercise sound judgement, take initiative and work within a team

Assets (Nonessential):

• Experience in a direct student recruitment and/or admissions services environment
• Experience with Slate and ROSI

To be successful in this role you will be:

• Adaptable
• Diplomatic
• Organized
• Possess a positive attitude
• Resourceful
• Team player

Closing Date: 05/23/2024, 11:59PM ET

Employee Group: USW

Appointment Type : Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Registrarial Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Job Segment: Recruiting, Customer Service Representative, Administrative Assistant, Equity, Intern, Human Resources, Customer Service, Administrative, Finance, Entry Level