Who Are We?

UniUni is a Canadian last-mile e-commerce logistics company that is one of the fastest-growing companies in Canada. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. Catering to a diverse range of clients—from emerging e-commerce platforms to established online retailers and brands—UniUni offers exceptional service across North America. Recognized as the fourth fastest-growing company in Canada, UniUni continues to set industry standards, offering a robust, customer-centric approach to e-commerce logistics.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. If you are ready to join UniUni's dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Requirements

• Minimum 1 year experience in customer service, key account management, finance, or a related industry
• Experience in inventory, warehouse, or logistics is a plus

• Bachelor's degree in Business Administration or a relevant field

• Good command of written and spoken English
• Excellent communication and interpersonal skills
• Proactive, resourceful, responsible, independent, and assertive
• Good problem-solving skills
• Strong time management and organizational skills
• Customer-oriented mindset
• Ability to work effectively as a team player
• Good presentation skills preferred
• Basic geography knowledge of Canada

• Respond to and follow up on clients' inquiries regarding parcel status and complaints
• Monitor parcel status (track and trace) and report updates to key account customers
• Prepare weekly KPI reports on Delivery/Dispatch Rate Performance
• Identify and follow up on parcels with issues such as damages, missing order details, and leakages
• Analyze data and determine the root causes for corrective actions based on tracking and tracing reports from key account customers
• Prepare and send weekly billing invoices/statements to customers, and follow up on late payments
• Review and process claims from key account customers

Benefits

Employee Benefits in Canada (CAD):

1. Time-off Benefits

Vacation: 2-3 weeks (varies by province)

Sick Leave: 5 days

Public Holidays: 8-11 days

2. Health Insurance

Medical Coverage: 100% employer-paid

Dental Coverage: 100% employer-paid

Vision Coverage: 100% employer-paid