Position Title: Mobile Outreach Worker

Competition: 24-107

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $26.26-$28.52/hour

Schedule: 8:00am - 7:00pm, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)

Posting Closing Date: January 14, 2025 at 4pm

Position's Primary Objectives:

Mobile Outreach Workers are accountable for providing comprehensive, on-going support services to tenants of Pacifica Housing, including:

· supporting tenants through a PSR approach;

· attending to overdoses and administering naloxone;

· delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;

· support tenants engaging in the community through life skills programming and recreational activities and act as an advocate with community agencies, medical appointments and other situations where the client requires support;

· maintain close working relationships with Supportive Housing staff and provide back-up to assist with wellness checks, crisis situations and "working alone" shifts.

Key Responsibilities:

1. Provides comprehensive, on-going support services to tenants of Pacifica Housing by:

· contributing to the development of programming, including life skills and recreational programs and personalized support plans for tenants;

· providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);

· monitoring client mental health and substance use and determining when to provide additional support;

· recognizing, analyzing and responding to potential emergency situations;

· encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;

· providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

· assisting tenants in navigation of Ministry services;

· providing transit support to tenants in own personal vehicle;

· supervising and supporting tenant participation in the Community Volunteer Program;

· liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services as well as referrals to essential services and programs for tenants;

· providing support to tenants experiencing health issues including end of life support; and

· advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community.

2. Performs a variety of property management related functions, including:

· providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities; and

· assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

· maintaining statistics, logbooks and preparing Incident Reports for staff follow-up and for the Health and Safety Committee.

4. Other related duties, including:

· maintaining regular contact with, and providing back-up for team members and other staff as required; and

· participating in community meetings including coordinating individual case conferences.

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

· Training and/or education in a related human/social service field is an asset

· Conflict resolution/crisis prevention training and experience is an asset

Experience:

· Recent and related experience preferably in the non-profit housing sector or in a related social service field

· Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

· Training and/or experience in conflict resolution/crisis prevention

Knowledge, Skills and Abilities:

· Knowledge of the psychosocial rehabilitation model

· Demonstrated ability to work independently and be part of an integrated community team

· Knowledge of and belief in the value of harm reduction and "Housing First" theory and practices

· Demonstrated conflict management/crisis prevention skills

· Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment

· Proficient in MS Office programs including Word, Outlook and Excel

· General proficiency using a mobile phone to e-mail, text, call and manage calendar appointments

Additional Criteria for Role:

· Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.

· First Aid Certification is required.

· Naloxone administration training is required.

· Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liability 'business class' insurance.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for all regular employees
• Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
• Competitive BCGEU Pension Plan.
• Employee assistance program.
• Wellness time.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.