ADAPTABLE ● DETERMINED ● ENTHUSIASTIC ● HANDS-ON ● STRATEGIC

OVERVIEW

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. A great organization committed to delivering evidence-based, culturally competent, and family-centered care.

The vision of the organization is to provide responsive, compassionate services for children, youth and families to build better and more hopeful futures. They are the Lead Agency for infant, child and youth mental health and addictions services.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Quality Improvement and Evaluation Specialist is responsible for the continued development and oversight of effective systems ensuring the organization meets the highest standards of care, compliance, and administration. They respond to changes in funder requirements, re-designing policies, procedures, and training staff as needed. Working closely with senior management, the Specialist communicates evolving requirements and focuses on client satisfaction and service improvement.

This role leads the organization's accreditation process, collaborates with accreditation committees, and ensures alignment with top standards for children's mental health. The Specialist also participates in the Quality and Client Safety Committee, reporting to the Board's Quality Committee, and develops strategies to address compliance issues and mitigate risks across the organization.

The Pod Group is partnering with this organization to place a strong, determined, and strategic leader to fulfill the role of the Quality Improvement and Evaluation Specialist.

PRIORTIES

The Quality Improvement and Evaluation Specialist is responsible for evaluating all aspects of the organization to ensure data integrity, service quality, and continuous improvement. This includes assessing and enhancing service delivery, organizational processes, and outcomes. Key responsibilities include:

Organizational Excellence and Service Quality

• Evaluate organizational processes to identify areas for efficiency improvements and use the data to recommend process adjustments, streamline workflows, and reduce redundancy.
• Assess the effectiveness and quality of service delivery across different programs by collecting and analyzing client feedback, identifying trends and areas for improvement.
• Facilitate workshops and discussions to identify opportunities for innovation in service delivery and organizational processes, promoting a culture of continuous improvement.
• Design and administer surveys to gather feedback from clients, staff, and stakeholders, analyzing survey results to identify satisfaction levels, service gaps, and improvement opportunities.
• Facilitate the implementation of Lean or other process improvement methodologies to support continuous quality improvement.
• Use data-driven insights to inform strategic planning and program development and develop and implement tools to measure program outcomes and effectiveness. Prepare and present regular evaluation reports to senior management and relevant committees.
• Conduct regular audits of data entry processes and monitor data quality and integrity, identifying and resolving any discrepancies.
• Evaluate the effectiveness of training programs and identify training needs based on evaluation findings and work with management to address skill gaps. Provide support in the development and delivery of training programs.

Accreditation and Best Practices

• Lead the organization in readiness for the Canadian Centre for Accreditation process, working closely with accreditation committees, completing self-assessment and survey preparation documents for the organization, and ensuring standards are met.
• Responsible for all aspects of planning, coordinating, and organizing key deliverables identified by the Canadian Centre for Accreditation to maintain and uphold accredited status throughout the organization.
• Lead the organization in preparation for internal and external audits. Prepare written responses to corrective actions as needed. Implement all compliance corrective actions and monitor their effectiveness.
• Identify potential risk areas within the organization's operations and develop mitigation strategies.
• Sit on the Quality and Client Safety Committees. Support other committees as assigned.
• Other duties as may be reasonably required.

Requirements

TALENTS & EXPERTISE

• A Master's level in health policy or administration or related field is highly desirable.
• Minimum 5 years of experience/certification in strategic planning, operational management, and Program or Project Management in health or life sciences.
• Experience managing staff is essential.
• Ability to read, comprehend, and apply complex PHIPA legislation regulations as well as organizational requirements.
• Experience with national accreditation process is an asset.
• Lean and Lean Six Sigma Training is an asset.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with clients and professionals.
• Committed to maintaining an optimistic, solution-focused, and strength-based approach in all aspects – with respect to those served as well as relationships with colleagues.
• Proficient in the use of technology with experience in Microsoft Word, Excel, and clinical databases.
• Access to reliable transportation in alignment with program needs.
• Current (within 3 months) criminal reference check.
• Bilingualism considered an asset.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client's growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.