Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

The Role

We are seeking a meticulous and organized individual for the position of Builder Administrator, reporting to the Contract Sales Manager. This role involves the careful management of builder allowances and documentation, ensuring adherence to budgetary constraints and contractual obligations. The Builder Administrator will play a key role in coordinating specialized services, including appliance deliveries, and resolving issues between stakeholders.

What you will be doing

1. Builder Allowances and Documentation Management:

• Review and validate builder allowances against established guidelines and contracts.
• Ensure purchase orders align with budgetary constraints and contractual obligations.
• Input project information into computer systems, maintaining accurate records.
• Confirm builder allowances for all appliance orders and obtain purchase orders.
• Check and approve all builder invoices, documenting and confirming orders.
• Update and maintain builder job lists.

• Coordinate appliance deliveries and installations with relevant departments.
• Liaise between Trail & Builder to expedite deliveries and resolve issues.
• Receive and forward service requests to the Service Department, monitoring them for timely resolution.

• Assist with reconciliation of unpaid invoices and write credit notes for builders as required.
• Serve as the point of contact for customer service requests, forwarding them to the appropriate department.
• Provide assistance and service to customers, ensuring high satisfaction.
• Verify all invoices for accuracy, including product and customer information, matching them against purchase orders.

To be successful in this role, you ideally have

• Education and experience in administration or a related field.
• Strong organizational, time management, and communication skills.
• Proficiency in MS Office and other relevant software applications.
• Knowledge of builder industry practices and familiarity with documentation management and invoicing systems.
• Customer service-oriented mindset with problem-solving and conflict resolution skills.
• Ability to adapt to changing priorities, work independently and collaboratively, and adhere to company policies and procedures.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we're proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today!