About Us:

At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by empowering providers to generate accurate data and insights on their supply usage. We're building an AI-driven software solution that provides seamless tracking, real-time visibility and actionable insights to healthcare systems, enabling waste reduction and better revenue capture, leading to better value of care and better outcomes for patients.

About the Role:

Reporting to: COO/CFO

As our People Operations Manager you will have the opportunity to join and build a growing, ground-breaking team leading the talent management, recruiting and other aspects of people management across the organization. Bringing on the best people and ensuring they have what they need to execute is critical to our next phase of growth. This role requires strong communication, organizational, and multitasking skills, with the ability to handle sensitive employee matters with discretion and professionalism. We are looking for a self-starter who can drive key initiatives with minimal direction, and can wear many hats, sometimes at the same time

Responsibilities:

Talent Management:

• Maintain company-wide policies and procedures to ensure compliance and alignment with best practices.
• Regularly update employee handbooks and internal documentation, ensuring all team members are informed of changes.
• Conduct quarterly pulse checks to gauge employee engagement and satisfaction, taking action independently based on survey results.
• Company and employee holidays and vacatons: Management of holidays, vacations, anniversaries, birthdays, etc.
• Collaborate with IT and office teams to ensure proper maintenance and upgrades of equipment as necessary.
• Maintain accurate and up-to-date employee records, ensuring compliance with all local, state, and federal regulations.
• Provide administrative support to company executives, including managing calendars, booking travel, and scheduling meetings.

Recruiting & Onboarding

• Collaborate to assist in recruiting efforts, including job postings, coordinating interviews, and managing candidate communications.
• Help with screening resumes, scheduling interviews, and organising feedback from hiring managers to facilitate smooth decision-making.
• Design and execute effective onboarding and offboarding processes that align with AssistIQ culture and values.
• Coordinate with relevant departments to ensure all required paperwork, equipment, and training are completed.
• Oversee the procurement, distribution, and tracking of office equipment (laptops, etc.) for new and current employees.

Culture & Events

• Plan and execute events (e.g. lunches, dinners, offsites, socials, including virtual socials) to foster team spirit and cohesiveness.

Office & Vendor Management

• Manage and be the point person for our Montreal office, including, but not limited to: managing office relationships, organizing team member access and memberships, and operational requirements, etc.

• Manage relationships with office suppliers and service providers
• Manage company hardware for customers including storage, access and shipping

Performance Management:

• Support performance reviews and processes
• Help develop programs to recognize and reward exceptional performance and contributions.

Qualifications:

• Diploma in HR from an accredited college or university in North America.
• Proven experience in HR functions and a track record of managing recruitment campaigns.
• 2-3 years of human resource management experience is preferred.
• Proficiency in HR software and familiarity (or ability to quick learn) labour laws and practices in both Canada and the US.
• Ability to handle sensitive information with the utmost discretion

You may be a great fit if you:

• Have strong organizational skills with the ability to manage multiple tasks and projects independently.
• Have exceptional interpersonal and communication skills with a positive, contagious mindset.
• Are adept at planning and budget management for recruitment and team events.
• Are a creative problem-solver with a focus on results, teamwork, and professionalism.
• Are flexible and adaptable and eager to grow with the role as the company evolves.
• Are able to navigate difficult conversations with the team and can provide direct feedback when needed.
• Bonus: previous experience at a high-growth, fast-paced startup.

Our core values:

• Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
• Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
• Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
• Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
• Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.