Voyago is hiring an Operations Support Coordinator for our Transit Operations in the Niagara Region.

Position Overview

Reporting to the Operations Manager, the Operations Support Coordinator is responsible for coordinating and supporting the daily activities of operations including all payroll duties and administrative tasks, while providing administrative assistance in a variety of special projects. This position will be based in the Welland Office location for the Niagara Region.

Primary Responsibilities

Administrative

• Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transit contracts and ensuring business activities continue to be managed during staff vacation/sick leaves
• Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc.
• Planning and organizing conferences, events, staff training, and employee engagement activities.
• Preparing and maintaining operations documents and reports.
• Manage operational tasks under the direction of managers
• Handles logistical responsibilities, including, customer service, order entry, answering phones calls for transit operations, client services and quality management

Communication

• Execute sound judgement and excellent customer service
• Communicating with internal and external stakeholders in order to accomplish various tasks
• Provide data to internal support departments for KPIs and compliance

Payroll

• Execute sound judgement and excellent customer service
• Communicating with internal and external stakeholders in order to accomplish various tasks
• Provide data to internal support departments for KPIs and compliance

Onboarding

• Assist with and help co-ordinate new driver on-boarding as needed

Requirements

Your Profile

• You have a minimum high school diploma or equivalent
• You have 1-2 years' relevant experience
• You have a valid G drivers license
• You can provide a clean drivers abstract
• You have in-depth knowledge of the Niagara Region
• You have strong communication skills
• You have enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology
• You have strong and proven customer service experience
• You have experience in office management or an administrative role
• You have experience in payroll administration

Your Location

By joining the Voyago Transit team in the Niagara Region, you'll find:

• Employee and Family Assistance Program
• Employee Referral Bonus
• Great company culture
• Award Winning
• Growth oriented company
• Subsidiary of Global Transportation Provider (Transdev)
• Employee recognition

Benefits

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.