SmartLife and Mobile Hub Coordinator

Full Time, Contract

Saskatoon, Saskatchewan

Reports to: Executive Director, MB & SK

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven SmartLife and Mobile Hub Coordinator who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Requirements

Your Impact at CNIB

• Assist with recruitment, engagement, and leadership of, an integrated workforce of Students, CNIB Come-to-Work Talent Pool Members, and Volunteers who will assist you in delivering the CNIB SmartLife Centre experience and leading SmartLife sales and programmatic initiatives.
• Having a critical assessment of the current portfolio of products, technologies, and servicesoffered through the CNIB Client Experience Centre.
• Assisting participants in navigating the SmartLife e-commerce site.
• Handling of SmartLife Center daily consumer transactions which include:
• Consumer inquiries; in-person, phone, or email
• Scheduling and managing consumer consultations for Smartlife Solutions
• Consumer payment transactions through CNIB's Point-of-Sale System
• Triaging and aiding in troubleshooting defective products with consumers
• Management of inventory, re-ordering, stock
• Fulfillment of consumer orders based on 3rd party product recommendation and authorization forms
• Through SmartLife Centres, in-person and virtual programming, assisting with building and maintaining consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
• Assist with building strong, positive relationships with consumers, and seeking insight into their unique needs, goals and lived experiences to better tailor appropriate solutions.
• Assist with growing the knowledge base of existing and new consumers through coordination of regularly planned and facilitated learning workshops; virtual and in-person demonstrations of products; 1:1 consultation; participant 1:1 coaching; and new tech deployment training.
• Assist with development and integration of creative programmatic strategies to engage SmartLife consumers with existing and new SmartLife accessible technologies.
• Educate participants of the current accessible high-tech solutions that are the future and the present through hands-on and virtual demonstrations and product testing groups.
• Provide administrative support by connecting with participants in the Phone it Forward, Tech Mate, AT Waitlist, and Connecting with Technology programs
• Assist participants with basic troubleshooting of their iOS devices.
• Facilitate virtual and in-person, interactive workshops to instruct low vision/blind participants in the use of their iOS and Windows devices - including both built-in, and add-on, accessibility features.
• Assist with the provision of knowledge, access, and resources for, and working in collaboration and consultation with, other CNIB, Vision Loss Rehabilitation Canada and Deafblind Community Services departments.
• Lead the planning and implementation of Mobile Hub programming for Participants in various rural communities surrounding the CNIB Office location.
• Act as a CNIB and CNIB SmartLife Ambassador representing and promoting the organization at all relevant external events.
• Outreach to participants and community partners to maximize participation and introduce new participants to the Mobile Hub and CNIB.
• Support on location set up and tear down of the Mobile Hub.

Who you are:

Education and Certifications

• Post-secondary degree or diploma in a related field and/or relevant experience and transferrable skills

Experience and Qualifications

• 3 years' experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision.
• Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
• Volunteer engagement and staff leadership experience.
• Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.

• A proven record of positive delivery of customer-focused initiatives and/or services.
• Excellent verbal and written communication and superior interpersonal skills.
• Strong understanding of, and demonstrated track record of product sales and customer service provision.
• Portrays the appropriate professional image.
• Knowledge in accessibility and assistive technologies.
• Experience in developing and delivering training workshops and presentations.
• Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
• Strong proficiency in all Microsoft Office applications.
• Organizational and planning skills to work to concurrent and/or conflicting deadlines.

• Analytical, problem definition and problem-solving skills.
• Proven time management, planning, coordinating and organization skills.
• Professional attitude, results oriented, strategic and flexible.
• Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: Open until filled.

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.