Warranty Claims Administrator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for processing warranty and retrofit parts requirements. Is responsible for the timely delivery of warranty parts to all properties.

WHAT YOU WILL DO:

• Processing of parts requirements on Warranty Coach Down Claims and Work Orders from OSVC.
• Processing of parts requirements on Retrofit Reported Incidents and Work Orders from OSVC.
• Processing of parts requirements on Acceptance Work Orders as required.
• Working with the NFI Parts buyers and Production to coordinate the shipments and secure a source.
• Review incoming Parts Required Claims, Work Orders and Reported Incidents to ensure all required data is entered.
• Manage work queue in OSVC.
• Submit purchase order requests to NFI Parts Purchasing and request stock transfers when necessary.
• Ensure the warranty claim or work order is getting the proper warranty coverage in OSVC.
• Submit price requests to NFI Parts when items are brand new.
• Investigate parts inquiries from customer or NFI Field staff to find the correct part number required.
• Expedite warranty parts orders with NFI Parts or Production.
• Track shipments and ensure timely delivery to the destination site.
• Provide updates and notifications to customers and NFI field staff on parts order statuses.
• Work with NFI Traffic to schedule and clear shipments and expedite as needed.
• Update Open Acceptance & Warranty Parts Report for weekly call with NFI Parts.
• Create and provide RMAs when required to customers.
• Create reports out of OSVC and Oracle as required/requested.
• Devise method of reducing parts costs through working with the NFI Planning and Machine Shop.
• Utilize Parts Manuals (TIV), Engineering Drawings and Bill of Materials (BOM) to assist with part requirements.
• Create and summarize reports as required to help make business decisions.
• Assist Acceptance and Warranty Parts Coordinator as required.
• Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• High School minimum grade 12.
• 2 or more years' experience in Claims Administration.
• 2 or more years' experience in a parts distribution environment.
• Transit or Motor Vehicle Product knowledge or experience

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.