Field Services Technician

The Municipality of Pictou County (MOPC Network) is seeking a skilled and dedicated Field Services Technician to join our team to contribute to bridging the digital divide in rural Pictou County by providing reliable, high-speed internet services to our valued customers. The ideal candidate will possess the technical expertise and problem-solving skills to install, diagnose and repair a variety of fixed wireless access (FWA) and fibre to the home (FTTH) broadband network hardware. Commitment to delivering and maintaining superior technical and customer satisfaction is a must for this role.

Rolls & Responsibilities:

• Perform wireless network signal testing and installations
• Assess, diagnose and repair wireless installation or service issues both remotely and on site
• Complete FTTH installations including fibre splicing, running fibre drop lines, installing Network Interface Device and completing setup inside customer premise
• Complete FTTH service calls requiring equipment service or replacement
• Assistance with FWA tower site service calls and system maintenance as well as facility tower site maintenance i.e.: grass/bush cutting and RF signal testing
• Contribute to and perform preventive maintenance activities
• Work with engineering plans to define method of procedure (MOP) documentation
• Using operations support systems (OSS) systems such as: Netbox, COS, UISP, and Cambium Cloud
• Professionally represent the MOPC Network with the public and customers and communicate in a positive manner with customers, partners and contractors
• Other duties as assigned by management to support rural broadband operations as required

Education and Credentials Required :

• A college diploma in electronics or telecommunications, or equivalent work experience
• Basic knowledge of Microsoft Office 365 applications including Outlook
• Ability to act with a focus on customer satisfaction with exceptional communication and interpersonal skills, with a strong team-oriented mindset
• Ability to work autonomously and with minimal supervision with strong time management skills and the ability to prioritize multiple tasks and meet deadlines as directed
• Analytical thinking and problem solving abilities
• Fluent in English
• Hold a valid driver's license with a clean driving abstract
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight; to climb utility poles and climb and carry ladders; kneel and bend and work in areas with restricted movement; differentiating coloured wires (colour code) and to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment and work environment

Working Conditions:

• The successful candidate must be able to work outdoors in various weather conditions
• Schedules within a given day are prepared by the Municipality with due consideration based on seniority
• Must be available for flexible work days, evenings, nights, weekends, and statutory holidays as required by management
• Participation in a standby program (callouts) and work overtime as needed
• Note that many working conditions are subject to terms outlined in the collective agreement

Closing Date & Applications:

• We invite qualified to submit their resume with cover letter in confidence to the undersigned no later than 4pm on December 13th, 2024
• Personal information collected through the recruitment process will be used solely to determine eligibility for employment and handled in accordance with the Freedom of Information and Protection of Privacy Act, Nova Scotia.
• It is the policy of the Municipality of Pictou County to prohibit discrimination of any type and to afford equal employment opportunities to applicants without regard to gender, race, color, religion, sexual orientation, national origin, age, disability, or veteran status.
• On behalf of the Municipality of Pictou County, we thank all those who apply; however, only those selected for an interview will be contacted.

When applying for this position please quote competition#: FST111524.
Municipality of Pictou County
ATTN: Field Services Technician Applications
46 Municipal Drive, P.O. Box 910
Pictou, Nova Scotia B0K 1H0
Email: [email protected]