Service Desk Sales

Job Location: Chester Building Supplies

Role Overview:

We are currently seeking a Service Desk Sales Associate to join our team. As a Service Desk Sales Associate, you will interact with customers and share your passion and knowledge of tools and building materials with them. Whether it's a DIYer or a contractor, your expertise will help them find the right tools and materials for their project. You'll be part of a collaborative team environment, working together to provide excellent customer service.

Responsibilities:

• Engage and assist customers at the service desk
• Provide excellent customer service to all customers who come to the service desk
• Provide customer service over the phone, by email, or on video calls
• Answer customer inquiries and assist with technical support
• Maintain knowledge of all company services and products
• Maintain product information on displays
• Assist other team members
• Other miscellaneous tasks
• Collaborate with team members to ensure customer satisfaction
• Service Desk Sales will need to have a solid understanding of home hardware goods and services to provide customers with accurate information.
• Assist customers with technical support when necessary, such as helping them select the correct tools for specific projects.
• Responsible for answering customer inquiries, providing guidance on product usage, and handling any customer complaints or issues that arise with support from Management.
• Able to communicate effectively with customers and work efficiently in a fast-paced retail environment.
• Comfortable working with numbers, handling cash transactions, and using computer systems to process sales and manage inventory

Qualifications:

• High school diploma or equivalent
• Prior sales experience preferred, preferably in the building material industry
• Able to lift heavy boxes (up to 50lbs)
• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of computer systems and technical support preferred
• Ability to work a flexible schedule, including evenings and weekends

What We Offer:

• Benefits include extended health care, dental care, and life insurance.
• Competitive wages
• Employee and Family Assistance Plan
• RSRP matching program
• Paid time off, Paid holidays, and Closure days
• Clothing Allowance, Training, and Career Advancement
• Closed Sundays

Apply by email to:

[email protected]