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Security Guard - Full Time - 15 York Street - Nights

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Security Guard - Full Time - 15 York Street - Nights

Paladin Security - 125 Jobs

Toronto, ON

$18.73 / hour

Full-time

Entry Level

2 days ago

Provide exceptional customer service
Maintain a visible and reassuring presence
Ensure compliance with property standards

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Security Guard - Full Time - 15 York Street - Nights

Paladin Security - 125 Jobs

Toronto, ON

Job Details:

In-person

$18.73 / hour

Full-time

Entry Level

Position: Security Guard
Site: Cadillac Fairview- 15 York Street (Maple Leaf Square)
City: Downtown Toronto, ON
Status: Full-Time - Days
Hours: Static Continental Nights Monday- Sunday (2000-0800)
Pay Rate: $18.73/hr.
Mandatory 4 days of virtual and in-class training at our Etobicoke office.
Job Description:
Security guards are committed to the Manager's brand values and deliver a consistent and superior level of customer service to tenants, guests, customers and employees. They actively seek out opportunities to provide visible customer assistance and support. By their professionalism, knowledge and actions they instill a sense of customer confidence.
Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager's rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.
Job Duties:

Job duties for this position fall into the two broad and overlapping categories of:
Providing exceptional service in order to enhance customer experience; and
Ensuring compliance with the standards, rules and regulations at the Property.
Specific duties include, but are not limited to the following:
Be proactive in helping everyone have an outstanding customer experience at the Property;
Perform highly visible patrols of assigned patrol areas/zones (by foot, bicycle, vehicle) and positively engage with tenants, guests, visitors and employees on an ongoing basis;
Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees;
Maintain a strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
Assist visitors, guests and tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
Protect the Property and maintain a safe and welcoming environment;
Enforce the rules and regulations at the Property in a fair and responsible manner;
Support of the Managers Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
Report and follow up on hazards and/or deficiencies identified during the course of duty;
Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property;
Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned;
Respond to medical emergencies and provide First Aid, CPR or AED support as necessary until medical professionals arrive;
Prepare written reports using the Manager's standard report-writing program;
Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner;
Remain prepared to respond to crime, disturbances and emergency situations as per training and procedure;
Facilitate access to restricted areas for authorized persons; and
Control vehicle traffic on the Property.
Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills; and
Regular keyboarding and record keeping in written logs required.
Support and promote Manager's Green@Work and Joint Health & Safety program initiatives;
Close and secure doors to prevent heat loss during colder seasons;
Shut off excess lighting where suitable to assist in the reduction of power consumption; and
Fully support the Manager's "Green" initiatives at the Property and those of the tenants and merchants at the Property.

Requirements:

Basic computer (keyboarding) skills are required;
Knowledge of applicable federal, provincial and municipal legislation and regulations required; and
Valid driver's license is required.
Excellent people and customer service skills;
Effective written and verbal communication skills;
Excellent discretion and overall decision-making skills;
Tact and diplomacy in dealings with a range of settings and situations;
Ability to work in a challenging, fast-paced environment;
Flexible and adaptable in dealing with diverse situations and people; and
Team player.
Completion of grade 12 diploma or equivalent;
Prior work experience in a customer service environment is a definite asset;
Previous experience working as a security guard (or equivalent) is of benefit;
WHMIS and other safety courses an asset;

Highlights:

Extensive Paid Industry Training
Employer Paid Benefits
Opportunities for Growth & Advancement

Prerequisites:

A Valid Ontario Security Guard License
Must have a valid Standard First Aid and CPR certification(WSIB Approved)
Proficient in English (both oral and written)
Vulnerable Sector Check
Fully vaccinated against COVID-19

Work With Us

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Competition Number: 740193

Company Website: https://paladinsecurity.com

#Customer Service jobs

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About Paladin Security

Paladin Security was established in 1976 as a provider of basic security guard services. Over its 40 years of operation, Paladin has grown into the largest privately-owned, full service security in Canada. With 26 offices from coast to coast, Paladin integrates trained security professionals with state-of-the-art technology and specialty services.

The Paladin Difference lies in our depth of knowledge. It's evident in our stringent personnel selection process and our industry- leading training programs. We don't just hire employees, we hire ambitious, service-oriented people who understand the augment of our culture, and have a desire to be the best.

By investing in our people, processes and equipment, we have developed the most responsive customer service programs in the industry. We are proudly one of Canada's Best Managed Companies, Gold Standard, and we hold ourselves to the highest standard of constant and never-ending improvement.

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