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Customer Service Representative

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Customer Service Representative

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Life Insurance

7 days ago

2+ years customer service experience
French language proficiency preferred
Strong communication and problem-solving skills

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Customer Service Representative

Featured

Customer Service Representative

Air Borealis - 11 Jobs

Nain, NL

Full-time

Experienced

Today

2 years customer service experience
Fluency in English and French preferred
Exceptional customer service and communication skills

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Twin Otter Captains - Air Borealis

Featured

Twin Otter Captains - Air Borealis

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Paid Time Off

+1 more

8 days ago

Twin Otter Captains Ensure efficiency of aircraft maintenance, cargo handling, passenger support
Operate with pride and dedication Maintain 11 Fleet of Twin Otter aircrafts
Crew base in Happy Valley - Goose Bay, NL Serve 12 destinations within Labrador

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Twin Otter First Officers - Air Borealis

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Paid Time Off

+1 more

2 days ago

Coastal Stations Supervisor

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Life Insurance

25 days ago • Expires Soon!

Customer Service Representative - Labrador South Coast

Air Borealis - 11 Jobs

Black Tickle, NL

+2 Locations

Relief / Casual

Experienced

26 days ago • Expires Soon!

Cargo Agent

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Life Insurance

4 days ago

Flight Follower

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Health Insurance

Life Insurance

4 days ago

Ramp Attendant

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

Paid Time Off

23 days ago

Customer Service Representative - North Coast Labrador

Air Borealis - 11 Jobs

Hopedale, NL

+4 Locations

Full-time

Experienced

13 days ago

Mechanic

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

Full-time

Experienced

17 days ago

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Customer Service Representative

Air Borealis - 11 Jobs

Happy Valley-Goose Bay, NL

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Job Details:

In-person

Full-time

Experienced

Benefits:

Health Insurance

Life Insurance

Air Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec's Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North.

Air Borealis is currently seeking a Customer Service Representative to join our team in Goose Bay, NL.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
Provide outstanding customer service to our customers
Working with the Air Borealis team on developing new Customer Service initiatives and ideas
Administration duties and reporting in relation to the operations of Air Borealis charter flights
Work closely with all departments of Air Borealis to ensure our customers' experience is an enjoyable one from origin to destination
Other duties assigned.

Qualifications:

The successful candidate must have a minimum of 2 years' experience in providing customer service in a fast-paced environment
The ability to speak French is an asset
Must possess exceptional customer service skills
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
Must be able to work independently and in a team environment
Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations.

What we offer:

Competitive pay
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs
Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#AirBorealis

Competition Number: 1973

Company Website: https://www.airborealis.ca/en/

#Aviation jobs

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About Air Borealis

Commitment.

It's one word that sums up what it is like to work for Air Borealis. Whether it's servicing remote communities with essential good and services, giving back to the communities in which we operate, or providing employees with a strong place to work, commitment is at the heart of our operation.

At Air Borealis, we're proud to be bringing the North together like never before. Through an historic agreement between the Innu and Inuit of Labrador, together with PAL, Air Borealis is the sole airline offering transportation throughout Northern Labrador. Our head office, located in Happy Valley-Goose Bay, NL employs a large group of talented PALs, supporting team members throughout our stations across the Big Land and beyond.

Opportunity is at the forefront for team members at Air Borealis. If you want to stay in your home town where we operate, there is opportunity for you. If you want to work for a company with a very strong connection and respect for community and culture, there is opportunity for you.

Our PAL organization, is home to the Air Borealis business unit, as well as PAL Aerospace, PAL Airlines, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion.

Air Borealis is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL

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