The Opportunity

Company, Department: Nova Scotia Power, Customer Billing Services

Location: Halifax, NS

Type of Employment: Regular, Full-time

Closing Date: May 8th, 2025

We are currently looking to hire two (2) Revenue (Billing) Specialists to join our Billing Services team in a permanent position reporting to the Billing Supervisor.

As a Revenue (Billing) Specialist you will:

• Investigate and resolve individual bill issues and exceptions from the daily billing cycle.
• Calculate and add bill adjustments to customer accounts.
• Calculate and recreate customer bills based on the various Nova Scotia Power approved fees and rates.
• Perform advanced billing functions such as: multiple bill cancellations, complex-level adjustments, re-issuing of multiple or historical bills.
• Communicate and work with staff in other departments such as Customer Care, Field Operations, Smart Meter Operations, etc.
• Provide billing subject matter support to internal and external customers.
• Adhere to billing and meter reading policies and procedures based on Rates and Regulations for Nova Scotia Power.

You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.

During major power outages you will be required to assist the Customer Care Center by providing customer phone support during and after hours.

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• Minimum of Grade XII education or equivalent.
• Minimum of two years' relevant experience with billing or metering functions.
• Competency using MS Outlook, MS Excel, MS Word, SharePoint.
• Strong written and verbal communication skills with the ability to clearly articulate issues.
• Work effectively as part of a small team in a fast-paced, rapidly changing environment.
• Ability to problem solve, make decisions and/or recommendations.
• Organized and detail oriented with the ability to adapt to change.
• Good judgment, initiative, confidentiality, work ethic, and the ability to meet deadlines are of prime importance.

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by May 8th, 2025 and let us know why this role is right for you.

• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.