Req Id: 423294

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

At Bell, we are reimagining customer experience (CX), leveraging innovative technologies to support customers and empower agents. This role will support our Customer-First strategy through strategic leadership, executive planning and cross-functional partnership while leading and mentoring a high-performing team.

Reporting to the Director of Cx Strategy and Advisory, the Senior Manager, Business Transformation is responsible for:

• Strategic Leadership: Drive cross-functional development, execution and optimization of Bell's CX strategy; End-to-end ownership of strategic special projects
• Executive Planning: Develop EVP & SVP presentations for internal strategy reviews, external events and annual board meetings; Consult on range of other executive materials
• Stakeholder Management: Effectively communicate and collaborate with senior management, business unit leaders, and other stakeholders to ensure alignment on strategic priorities including cross-functionally with finance, marketing, corporate services, etc.
• Team Leadership: Lead, mentor, and develop a high-performing team of strategists and advisors; Foster a collaborative, innovative and positive team environment

The successful candidate will manage a faced paced, multi-faceted portfolio with significant executive exposure, various stakeholders and firm deadlines. To successfully navigate a dynamic environment while maintaining structured and strategic approaches to tasks, the following skills are required:

• Communication: Excellent written and verbal communication, presentation and interpersonal skills, including the ability to negotiate and influence at all levels
• Adaptability: Able to pivot quickly and adjust to new or changing priorities, tasks and deadlines; thrives under pressure
• Organization: Highly organized and effective planning skills to manage multiple deadlines and priorities
• Business Acumen: Comprehensive understanding of how businesses (preferably Bell or Telcos) operate, including products, brands, operations, strategies, and competitive markets
• Problem-Solving: Strong analytical skills and attention to detail, with the ability to analyze numbers and convey clear insights; Self-starter with curiosity and enthusiasm to question the status quo and introduce new ideas

• Bachelor's degree in business, economics, statistics or a related field
• 3+ years of experience in customer experience management, consulting, or a related field, including experience working directly with senior leadership
• Experience leading and mentoring teams
• Advanced knowledge of MS Office Excel and Powerpoint
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/12/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.