Lead IT Specialist
One (1) Regular position
Fredericton, New Brunswick, Canada
Competition # E21704-2025

At NB Power we are a team, committed to offering the best customer experience, ensuring energy security, and accelerating a sustainable clean energy transition. Why? Because we're New Brunswickers too, we care about our customers and future generations, and today we are actively looking for a new member to join us.

As part of the Digital Technology Operations team, the Lead IT Specialist is responsible for managing employees (both regular employees and contractors) that are responsible for the delivery of digital workplace devices, applications and services that support the digital employee experience (DEX). In addition, the role would focus on improvement of the digital workplace to empower and engage employees to adopt new technology, increase digital dexterity and improve business outcomes, while interacting with all levels of the organization.

Key functions include:
• Manage NB Power helpdesk employees as well as deskside technicians, both contracted and regular employees, as well as leading development of corporate digital workplace architecture and framework.
• Work closely with other IT colleagues to measure business impact, digital experience monitoring and application performance monitoring as well as other analytics and monitoring tools. Participate in budget preparation, business case preparation and KPI management (the creation and use of KPI's).
• Maintain current on emerging technologies and platforms and guide how they should be integrated and introduced to respond to business demands. Prepare written documents such as briefing notes, post incident reviews (PIRs) and technology position papers.

Our ideal teammate will have:
• Bachelor of Computer Science OR Bachelor of Engineering with specialization in computer networking, cloud management, security management, device management or systems management
• Ten years of progressive experience with demonstrated technical leadership including experience in the following areas:
o Supervising a team (providing direction, oversight, etc. for employees)
o Computer management (deployment, operate, future planning)
o Working knowledge of Information Technology Infrastructure library (ITIL) framework
• Ability to communicate effectively, written and verbal

An equivalent combination of training and experience may be considered. Subject to competition response, the minimum qualifications may be modified.

An Eligibility List generated from this competition may be used to fill future vacancies at the same level within a period of up to 12 months.

We care for our team, and as a member you will have access to:

· Health & Dental plans that provide flexible options to meet your needs
· Health Spending Account, allowing for further flexibility
· New Brunswick Public Service Pension Plan, offering retirement financial security
· Wellness options, including our Employee Family Assistance Program
· Benefits that allow for financial protection in the event it is needed
· Various options for paid or unpaid leaves
· Representation of the IBEW Local 37 Union
· Career development and growth throughout the organization
· Competitive wages

Could you be our next team member? Apply today!

Please ensure a resume and a copy of your degree/diploma/certificate are attached to your online application.

NB Power will accept foreign credentials if they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials

To be considered for this employment opportunity you must be eligible to work in Canada.

For questions concerning this job opening please contact Julie Rideout Gallibois at [email protected].

Please note that only applications submitted through the NB Power website will be considered, as the showing of our postings on various websites may not have been requested or approved.

Closing date: 11:59 p.m. AST, May 11, 2025.

NB Power is an equal opportunity employer dedicated to workforce diversity.