Req Id: 422938

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Bell Business Market (BBM) is looking for an enthusiastic configuration manager to support our dedicated and customer oriented account teams with the overall objective and authority to ensure daily end-to-end delivery of CM services in accordance with the SACM (Service Asset and Configuration Management) practice. You will also be leading projects & initiatives cross-functionally with business, technical, and operational teams to ensure continuous alignment and champion B2B customer experience for Bell Canada.

Typical day-to-day responsibilities?

• Support the account team in the establishment, governance, reviewing, and Improvement of asset and configuration management
• Establish and continuously improve the process for identifying and correcting any discrepancies between CI's and the CMS for validating existence and location of service assets.
• Lead and collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements; maintain up to date knowledge of industry best practice standard
• Facilitate and perform CM audits to ensure data completeness and quality; enable process adherence through reporting and dashboards
• Managing the day-to-day activities of the process, including establishing priorities and work assignments; Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Reviewing and proposing significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed via appropriate process or procedure development or enhancement.
• Including:

Reviewing and proposing significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed via appropriate process or procedure development or enhancement.
Including:

• Asset management
• Licensing and Maintenance contract management
• Overall life-cycle management of Asset and Configuration Item required to deliver our customer services.
• Develop reports for Asset and Configuration management on KPIs to improve the process effectiveness, efficiency, and data accuracy

Must have:

• Bachelor's Degree or Diploma in Computer Science, Information Systems, data analytics, Business Management or related field along with 3+ years Configuration Management or BigData related experience
• Understanding of ITIL CM framework and implementation
• Experience in leading cross-functional project management and/or implementation of large corporate frameworks, solutions and tools
• Experience working in large IT environments, understanding key computer components such switches, routers, firewalls, load-balancers etc.
• Advanced Excel and SQL knowledge for scripting and reporting
• Ability to lead and collaborate effectively towards cross-functional teams

Great to have:

• Experience in implementing Configuration Management Framework
• ITIL v4 Foundations Certified
• Strong Confluence / Jira knowledge
• Experience in automation projects
• Knowledge in API
• Experience in a coding environment
• Tableau and Microstrategy knowledge

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/08/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.