Job Summary

Reporting to the Executive Director, the Director of Programs and Services oversees a multidisciplinary staff team, comprising of registered counsellors and support staff. This position is responsible for the management, monitoring and evaluation of client-facing programs/services in alignment with Alice House's mission and goals. In this role, you will play a pivotal role in shaping day-to-day program operations, empowering staff and ensuring women and children recovering from intimate partner violence receive the care and resources they need to rebuild their lives in a safe and supportive environment. This is a full-time permanent position commencing as soon as possible. Given the population we serve, women and fem-identifying candidates are strongly encouraged to apply.

About Alice House

For 41 years, Alice House has provided safe second-stage housing, counselling and support services for women/fem-identifying individuals and their children recovering from intimate partner violence in Nova Scotia. In addition to 18 safe-housing units, we offer a suite of wrap around services including family counselling, court support, housing support and safety planning. Alice House operates with a team of 11 staff and management under a volunteer Board of Directors with an annual budget just under $1.5 million.

Job Accountabilities

Program & Service Operations

• Manage and oversee programming delivery, monitoring, and evaluation.
• Lead drafting, revising and implementation of program policies/procedures to empower staff and promote a consistent and positive client experience.
• Work collaboratively to identify and implement opportunities for program and service expansion.
• Ensure strong data collection framework to enable accountability and impact reporting.
• Work collaboratively with the ED to cultivate community partnerships and alliances to enhance or support new and existing programs.
• Provide counselling and escalated support services, as suitable.

Leadership and Administration

• Conduct ongoing hiring, onboarding, and supervision of direct reports.
• Support staff with identifying and accessing professional development opportunities.
• Ensure compliance with policies and procedures.
• Monitor staff resilience and communication; work with leadership team to foster and promote team cohesion, retention and wellness.
• Bring service and program perspective to organizational planning and budgeting initiatives.
• Manage the timely and accurate reporting of data and program results.
• Other duties as assigned.

**This is a general overview of the position and duties are subject to change at the discretion of Alice House.

Qualifications

• Post-secondary degree in social work, counselling or related discipline, required.
• Registration with a governing body (i.e. NSCSW, CCC, RPC, etc).
• Progressive experience in management or leadership positions.
• 7+ years working in housing, counselling or related field.
• A car, valid driver's licence and access to a reliable vehicle.
• Certification in First Aid + CPR, NVCI, ASIST, or a commitment to secure these requirements within 3 months of hire.
• Ability to work flexible hours/on-call, infrequently, when necessary.

Skills

• Must be comfortable working both independently and collaboratively within a team context.
• Strong ability to build and maintain positive relationships with clients, staff and community.
• Understanding of Trauma and Violence Informed practice and demonstrated experience working with individuals recovering from trauma.
• Ability to lead with positivity amidst change and growth.
• Proficiency in managing and developing budgets.
• Professionalism in communication, boundary-setting and decision-making.
• Knowledge of the issues facing and supports available for survivors of IPV.
• Intermediate computer skills (i.e. Windows, Google, MS Word, Excel and Email.)

Working Conditions

• Full-time on-site in downtown Dartmouth, Nova Scotia.
• Generally, Monday to Friday, office hours + back-up on-call support as needed.
• Ability to walk short distances, sit for extended periods, and climb up to 3 flights of stairs at a time.

Benefits and Perks of working at Alice House

Alice House offers a competitive total compensation package for employees comprising of base salary, retirement savings, premium paid health benefits, additional cash-perks, paid time off, and wellness supports. The base salary for this role is $64,175 - $83,050 commensurate with skills and experience.

Application Process

To ensure a match between the right candidate & Alice House our interview process includes a combination of pre-screening call(s), interview(s), references, and background checks, appropriate for the position. Alice House is committed to providing an inclusive and barrier-free work environment, starting with the hiring process and encourages candidates to identify accommodation requests upon being contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

***Please Apply through Indeed or Career Beacon to the attention of Jill Trites, Executive Director. ***