SOCIAL DEVELOPMENT

CASE REVIEWER

(Administrative Services Level 4)

OPEN COMPETITION

FREDERICTON

The Department of Social Development is seeking an individual to join the Finance and Administration Branch as Case Reviewer in its Central Office located in Fredericton.

As a member of the Audit Services Team, the successful candidate will be responsible for validating client information over the telephone, for the purpose of determining continuing eligibility for financial assistance; informing the client of departmental programs and/or services that will assist the client in exiting the system; completing a detailed summary of the client conversation in the case management system; and creating tasks for the Case Manager on all cases requiring follow up action. Other duties will include compiling status reports regarding the financial impact of recommended actions. The above duties require the ability to interpret the Department's policies and procedures. Since all client contact will be by telephone, the candidate must be highly skilled at establishing an environment of trust in order that clients will provide accurate and comprehensive information.

ESSENTIAL QUALIFICATIONS: High school diploma or GED supplemented by successful completion of a one (1) year post-secondary diploma and five (5) years related work experience OR a High School Diploma or GED and six (6) years of related work experience in a client service environment.

Experience working with Microsoft Office Suite is required.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate experience in one or more of the following asset qualifications:

• Dealing with clients over the phone and completing detailed summaries of conversations;
• Administration of policies and procedures; and
• Compiling status reports and preparing financial impact summaries.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

• Client Service Orientation;
• Analytical Thinking and Judgement;
• Information Seeking; and
• Effective Interactive Communication.

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

• Ability to Use Office Technology, Software and Applications;
• Planning and Organizing Skills; and
• Written Communication.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $47,216 to $57,330 per annum.

We encourage applicants to apply on-line or by mail at the following address by May 8, 2025, indicating competition number: R76-2025-26-9.

This competition may be used to fill future vacancies at the same level.

Social Development

Human Resource Services

4th floor, 551 King Street

Fredericton, NB E3B 1E7

Telephone: (506) 462-5096

E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program and veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!