Requisition ID: 222052
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Scotiabank in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide or participate in recommendations and solutions for all Telephony technology. The ability to manage their own day-to-day operations, projects, and timelines according to client's expectations and SLO / SLA's. Provide support to ALL BNS employees globally across all Business lines. Contribute to maintenance and support renewals as well as RFP's.
This candidate is also responsible for providing training and assistance to users upon request, and fellow team members to ensure the users are fully comfortable using the technology and team members are aware of any updates, changes, etc.
The candidate will have strong knowledge in working with various Telephony technologies and Vendors (Cisco, Legacy, Wireless, Bell, Allstream, Rogers, etc.)

Is this role right for you?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manage Move/Add/Change/Deletions for all Corporate Cellular request, including provisioning in Workspace One
• Complete Telecommunication Move/Add/Change/Deletions to support Retail Branch provisioning and repair incidents that affect software, hardware and infrastructure
• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance. Provides second and third level support
• Manages the procurement, shipping, provisioning and support of unified communications equipment and applications.
• Provide onsite technical support for wireless device upgrades and oversee the preparation, packaging and shipping of wireless devices to customers as needed.
• Manages and analyzes monthly invoicing, reporting and inventory adjustments
• Maintain and create clear and comprehensive internal guides, how-to documents and Runbook ensuring ease of understanding and access for team members and customers.
• Collaborate with technical teams and other departments to understand and document key processes and workflows to ensure alignment and completeness for all operational processes.
• Conduct analysis for cost savings and providing actional recommendations for improvements
• Ability to Plan and manage medium- large scale projects through vendor comparison and cost studies.
• Devises course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership, coaching and training to other team members and business partners.
• Supports the bank's technology infrastructure by participating in after hour's support with the expectation of receiving notification of critical system outages outside of business hours and to take appropriate steps to restore service.
• Maintains working relationships with key customers, clients, suppliers and contractors.
• Understands the departmental objectives and division technology strategies. Keeps current on rapidly changing technology trends.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role?

• Requires a Bachelor's degree in Technology Field of Studies and/or at least five years of industry experience.
• Expert Knowledge of mobile network technologies (e.g. 4G, 5G, LTE)
• Expert in managing Corporate Cellular Services
• Expert Knowledge with Mobile Device Management Tool Workspace One
• Expert Knowledge in Vendor Management/ Managed Services
• Expert Knowledge in Wireless communications.
• Knowledge of Telephony Vendor systems and processes
• Knowledge and familiarity with Cisco CUCM
• Expert Knowledge of Regulatory bodies [internal and external] and Vendor contracts
• Expert Customer Service Skills with support ranging up to senior executive level
• Excellent communication, teamwork and interpersonal skills
• Strong problem-solving skills
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Excel, Power BI)
• Skilled proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and other related productivity tools
• Skilled proficiency of ticket tracking tool Service Now
• Good understanding of ITIL framework especially for Change Management

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid
#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.