Service New Brunswick

Access Management Supervisor

R85-2024/25-927 (13538)

Open Competition

Pay Band 4

Flexible Work Location Within New Brunswick

Service New Brunswick is seeking an individual to join the Technology Services Division as a Access Management Supervisor. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. Technology is often a core component to government services provided to the citizens of New Brunswick. We are mandated to deliver an extensive range of IT Services across various information technology disciplines. Members of our team have the opportunity drive innovation and excellence across government using technology.

Who are you?

• You thrive in a fast-paced, dynamic environment and are open to new challenges.
• You are a problem-solver who enjoys working collaboratively toward shared goals.
• You possess strong interpersonal and communication skills and can think on your feet.
• You are passionate about client service and dedicated to delivering high-quality solutions.
• You take initiative, are adaptable, and are well-organized.
• You are a natural leader who fosters a supportive and rewarding team environment.

Your responsibilities will include but are not limited to:

As the Access Management Supervisor, you will play a crucial role in overseeing user access and ensuring security protocols are adhered to.

Queue and Workflow Management â?? Monitor and manage Helix incident & service requests, ensuring timely resolution and fulfillment within defined service levels.

Operational Oversight â?? Supervise daily operations of the Access Management team, ensuring accuracy, efficiency, and adherence to standard operating procedures.

Escalation Handling & Client Relations â?? Act as the primary escalation point for access-related issues, investigating client concerns and ensuring effective and timely resolution.

Process Improvement & Innovation â?? Identify opportunities for continuous service improvement and implement best practices to enhance efficiency and effectiveness.

Team Leadership & Development â?? Provide coaching, mentorship, and performance management to employees, fostering a high-performing team environment.

What can GNB offer you?

• Meaningful work.
• Opportunities for career growth and advancement.
• Career diversity within a single large employer.
• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension.

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science or a related discipline and a minimum of four (4) years of related experience OR a two (2) year program at the community college level in computer technology or in a relevant discipline. And a minimum of six (6) years of related experience.

Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Technical Expertise: Experience with Microsoft Active Directory, access management processes, and identity and access management (IAM) best practices.

IT Systems & Tools: Knowledge of Microsoft operating systems, IT service management platforms (such as Helix), and enterprise security protocols.

Supervisory & Leadership Experience: Previous experience leading teams, handling performance management, and coaching employees.

Customer Service & Stakeholder Management: Strong interpersonal and client service skills, with experience in escalation management.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• Some weekday evening and weekend work hours may be required on occasion.
• Some travel throughout the province may be required, and you must possess a valid driverâ??s license.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Team Leadership
• Analytical Thinking/Judgment
• Client Service Orientation
• Relationship/Network Building
• Results Orientation
• Developing Others
• Effective Interactive Communication
• Initiative

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Written Communication
• Specialized Subject Matter Expertise and Knowledge

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: : $57,616 - $80,574 annually â?? Pay Band 4 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://hrh.gnb.ca/ess/e-recruit/competition.aspx?strType=c by using the â??Apply Onlineâ? button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by May 7^th, 2025 and indicate competition number R85-2024/25-927.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!