Zone: Eastern Urban Zone
Location: Mount Pearl Square
Program Manager, Community Supports Program
Community Support Program
Temporary Full-time (Until September 13, 2025 with possibility of extension)
10227RP1

Hours: 70 bi-weekly (Other Shift; Days, Evenings, Weekends, On-Call, Standby)

Salary: HL-21 ($72,639 - $94,431 per annum)

Competition Number: VAC0006464

Posted Date: 2025-02-11

Closing Date: 2025-02-18

Job Summary
This position reports to a Regional Manager of the Community Support Program and is accountable for administering, coordinating, implementing, and evaluating a broad range of community support services in a variety of settings within the Eastern Urban Zone. This position will assist in meeting the program mandate and will be instrumental in planning effective service delivery.

The Community Support Program provides services across the lifespan and includes supportive, acute, palliation, restorative and maintenance services. The manager's responsibilities include the management of staff and resources, and leadership to ensure that Community Support Services are provided in an effective and efficient way within an interdisciplinary team that works in a highly integrated environment.

The incumbent will provide direction to and coaching for frontline staff to ensure program and fiscal accountabilities are met, partner with internal and external stakeholders to ensure collaborative practice, and ensure delivery of comprehensive services for program clients. This position will assume a management role in human resource planning, quality improvement and budget monitoring to ensure objectives of strategic and operational plans are met. This position is also responsible for participating in the budget process, completing monthly variance analysis and collecting/analyzing relevant program statistics, and implementation of initiatives to ensure staff safety.

Researching best practices relative to services for seniors and individuals with disabilities, implementing quality initiatives, assisting in policy development and provision of education sessions are also integral to this position.

Job Qualifications

Education
Graduation from an approved/recognized post-secondary education program with a Baccalaureate degree in Nursing, Social Work or other health profession.
Current registration with the related professional association is required.
Master's degree preferred.

Experience
Three (3) years' experience in the past five (5) years' in the Community Support Program preferred

Competencies (Knowledge, Skills & Abilities)
Demonstrated knowledge of Community Support, particularly program development, implementation and evaluation and community development/capacity building.
Knowledge of quality improvement and project management.
Knowledge of other community programs.
Demonstrated ability to function effectively in a high pressure, diverse and changing environment.
Demonstrated strong decision making, interpersonal, leadership and communications skills.
Demonstrated ability to manage and foster positive interpersonal relationships with various stakeholders.
Ability to work with a high degree of independence and initiative.

Other
A valid Newfoundland and Labrador Class 5 Driver's License and the use of a private vehicle are conditions of employment.
A satisfactory record of work performance and attendance is required.