Title : Supervisor, CHW, PATH Program
Employee Working Location : In-person (Sault Ste. Marie, ON)
Employment Status : Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Team Lead, Community Health & Wellness will be responsible for coordinating the operations and implementation of community engagement programs that have a local, provincial and a national profile. The Team Lead will implement, coordinate, and support to a designated team of staff and volunteers in technical and operational functions to ensure that service coordination is performed in an accurate and efficient manner.

In this role, you will :
Responsibility 1. Program Coordination

• Assists in monitoring expenditures while meeting requirements that may be defined by funding agency or program sponsor.
• Supports team-mates through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard to service areas.
• Responds to questions and concerns regarding scheduling policies and practices.
• Provides training, technical support and guidance to team-mates with respect to the use and understanding of scheduling systems i.e., CIMS, BAM, IAR
• Assists Senior Manager with recruitment and selection of staff as well as orientation and ongoing learning and development to a specific team area
• Assists coordinator(s) with recruitment and selection of volunteers as well as orientation and ongoing learning and development to a specific team area
• Ensures that all team members maintain and update their client information and associated documentation
• Collaborates with team members by being active in planning for program success

Responsibility 2. Support for Community Health & Wellness

• Represents the program in a variety of contexts with a diverse range of internal/external audiences with a goal of advancing the Canadian Red Cross Community Health and Wellness vision.
• Integrates volunteer resources within the scope of responsibilities, as required.
• Collaborates with Senior Manager and/or other members of the Community Health & Wellness team on project work outside of the local/regional project through participation in working groups upon request.

Responsibility 3. Leadership

• Participates in implementing relevant health programs which includes the development of pilots.
• Leads all operations including marketing, research, training, and evaluation components of the program.
• Leads training workshops that target participants both internal and external to CRC.
• Engages with external community partners involved in project planning and implementation.
• Provides detailed reports regularly and communicates regularly with various stakeholders as identified by Senior Management.
• Ensures ethical conduct of program activities and the confidentiality of program participants.
• Leads staff and volunteer force supporting the program.
• Leads and coordinates the program to achieve required deliverables on time and on budget.
• In collaboration with Senior Manager, resolves clients' incidents, completes/files occurrences report in a timely manner, employee related problems and issues by providing necessary information and supportive documentation
• Maintains a collaborative team relationship with clients, providers, and internal personnel
• Represents the program in a variety of contexts with a diverse range of audiences.
• Ensures team is bringing forward issues or concerns with the day-to-day business and deadlines
• Ensures that program stats are accurate and submitted on time
• Ensures month end is completed in a timely manner
• Ensures Senior Manager is aware of any issues, concerns, or policies not being followed in a timely manner
• Acts as designate for senior manager when required
• Participates and supports in disaster planning, preparation, and response, as required

What we are looking for :

• College diploma in a relevant business or related discipline, or a combination of education and team lead experience that would be considered equivalent
• 1 to 3 years' experience within a non-profit program/department or related sector, or a combination of relevant education and experience.
• Experience leading teams and demonstrated success in achieving change
• Experience with a service-based, non-profit organization is an asset
• Knowledge of volunteer, community, and healthcare sectors across Ontario
• Knowledge of current local trends in community health
• Working knowledge of the community health care sector
• Excellent organizational skills and high attention to quality, combined with the ability to manage multiple high priority tasks with a demanding environment is required
• Thorough knowledge of funder obligations and case management is required
• Ability to solve complex problems with strategic and innovative thinking
• Strong presentation skills
• Ability to lead and influence others with strong personal accountability
• Professionalism, credibility, and exceptional people skills to work collaboratively within a team and establish and manage productive internal and external relationships
• Ability to function effectively in a matrix environment balancing the expectations and needs of both the functional and professional teams
• Strong customer service orientation and planning
• Ability to prioritize multiple, competing tasks in a high-pressure environment
• Computer and numerical literacy, comfort working with databases and metrics
• Fluency in English is required, French is an asset.

Working Conditions :

• The work is performed in an office environment
• This position requires a valid provincial driver's license as well as access to a reliable vehicle, and First Aid certification (training provided).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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