New Brunswick Housing Corporation

Information Agent

Open Competition

Administrative Services Level 4

Flexible work location

The New Brunswick Housing Corporation is seeking an individual to join the Tenant and Landlord Relations Office as Information Agent.

As a member of the Tenant and Landlord Relations Office team, you will be responsible for responding to requests for intervention in tenancy matters between landlords and tenants with regards to the Residential Tenancies Act

Responsibilities will include but are not limited to:

• Responding to requests and inquiries received in person, by phone, email, or online submission
• Gather information, review, assess, and respond to applications for assistance and disputed claims
• Maintain client file records and other database information
• Attempt conciliation between landlords and tenants
• Manage time sensitive and urgent tenancy situations
• Educate and inform the public on tenancy rights and obligations and Residential Tenancies Tribunal services
• Training and coaching administrative support staff

ESSENTIAL QUALIFICATIONS: Graduation from High School supplemented by a one-year related post-secondary diploma plus a minimum of five (5) years of related experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered.

Written and spoken competence in English AND French is required for some vacancies while other vacancies require written and spoken competence in English only. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience working with and/or knowledge of the Residential Tenancies Act
• Experience or training in conflict resolution

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.
• This position may require limited flexibility in working hours, with occasional weekday evening or weekend work.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Results Orientation
• Concern for Order
• Client Service Orientation
• Effective Interactive Communication
• Integrity
• Self-Confidence
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology
• Planning and Organizing Skills
• Written Communication

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $1,816/biweekly - $2,205/biweekly - Administrative Services Level 4 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

If you are interested in this exciting opportunity, please submit your resume on-line or by mail at the following address by April 28, 2025, indicating competition number: R37-2025-26-05.

This competition may be used to fill future vacancies at the same level.

New Brunswick Housing Corporation

Human Resource Services

4th floor, 551 King Street

Fredericton, NB E3B 1E7

Telephone: (506) 462-5096

E-mail: [email protected]

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!