Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

This position is a hybrid role (work from home & office), and can be base in either our Dartmouth, NS or Moncton, NB office locations.

Working in a fast-paced and dynamic environment, the Network Services team is responsible for providing voice, video, and data communications services. The successful candidate for the position of Network Analyst I will be accountable for the installation and maintenance of the Medavie Blue Cross network infrastructure.

• Ensure the availability of mission critical network infrastructure
• Deliver high performance, secure, well maintained and managed business systems to our users
• Delight customers with excellent service
• Demonstrate strong team working and interpersonal skills
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutions
• Enthusiastic learner. Willing to research and embrace new technologies
• Detail and results oriented.
• Effective communication skills, both written and oral

Key Responsibilities

As the successful candidate for the position of Network Analyst I, you will be accountable for the following:

• Administer enterprise WAN/LAN, firewall environment and wireless
• Receive, prioritize, and provide technical support for incidents and requests assigned to the team
• Proactively monitor system performance and capacity using available tools. Collaborate with senior team members and network architect to provide recommendations
• Proactively analyze incident trends and provide recommendations
• Participate in a 24x7x365 On-Call rotation
• Execute changes during prescribed release windows, including applying security patches, firmware upgrades, firewall compiles, and configuration changes.
• Ensure data line and device database is kept up-to-date
• Participate in and professionally represent the team with corporate projects
• Follow and provide updates to existing documentation.

Required Qualifications:

Education: Post-secondary diploma or degree with a focus in Computer Science or related field or equivalent work experience.

Work Experience: A minimum of one to two (1-2) years of network support experience is preferred.

Networking Skills:

Have experience working with the following products:

• Routers and switches (Cisco and HP experience preferred),
• Firewalls (Palo Alto preferred),
• Wireless Networking (Meraki preferred),
• VPN (IPSec and SSL), VoIP technology (Cisco).

Demonstrate working knowledge of the following protocols and concepts:

• IPv4 and IPv6 addressing and subnetting,
• OSPF, BGP, STP, MPLS, OTV, VRF, ACL, 802.11ac, QoS, g711, g729, and h323 codecs.
• Network Access Control (802.1x - Cisco ISE) and management solutions such as: Cisco DNA and ACI.

Language Skills:

Previous experience or familiarity with UNIX, Linux and Windows operating systems. Be familiar with the concepts and practices of virtualization, storage, availability, capacity, and archive. Experience or knowledge with scripting, cloud providers and platforms, and ITIL v3 are considered strong assets. Occasional lifting of heavy equipment of up to 100 lbs may be required.

Language: Proficiency in English (written & spoken) required; Bilingual ( English & French) is an asset.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .