Job Title or Location

Computer Support Specialist D

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Posted 4 days ago
Job Details:
In-person
$31.37 - $34.89 / hour
Full-time
Temporary
Experienced

Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Computer Support Specialist D
Western Zone - EHL Service Desk
Temporary Full-time until 01 May 2026, with possible extension
79077RP1

Hours: 75 (8 hours; Days) 0800-1600 hours

Salary: CGCU33 (CAD31.37 - CAD34.89 per hour)

Competition Number: VAC0010049

Posted Date: 2025-04-09

Closing Date: 2025-04-16

Definition of Work: This is a Tier I/II technical support position, working with a team of Computer Support Specialists, Systems Analysts and Network Administrators in provision of enhanced IT services for our expanding user population. Working at the IT Help Desk (Tier I) or being assigned prioritized work orders (Tier II) by the Help Desk, this position:

• Identifies, analyses and resolves computer support, hardware and application software problems,
• recommends solutions to provide end users with a secure and stable computing environment, and coordinates implementation of same;
• is responsible for the installation and testing of operating systems, utilities and application software in a standardized manner;
• assists in the development and provision of IT related in-service training/orientation for end users and technical training for IT staff;
• provides consultation, advice and other computer support services to end users;
• assists in the development, deployment and maintenance of both local and wide area networks, deployment and use of the Internet, e-mail, and the other departmental and enterprise-wide applications;
• develops, catalogues and updates system and user documentation, oversees desktop/mobile asset management, availability, backups and security;
• assists in development of strategy related to current and future IT needs in support of Western Health’s strategic plan;
• proactively monitors desktop and mobile hardware/software, industry trends and directions and then assesses and reports on relevance and positioning required by the organization to address same;
• consults with external vendors as necessary for resolution of issues;
• may participate in rotating on-call schedule to provide after hours IT support;
• other related duties as required.

Qualifications: Graduation from a recognized university or technical college in an IT program (minimum 2-year) with specific instruction in Windows 7 OS (or higher) in a Windows 2008 Server active directory-based environment is required. Microsoft Office 2010 (or higher) and related courses equivalent to those provided in the MCSE curriculum are also required. The incumbent must have a minimum of two years’ current (within last four years) progressive work experience in information technology.

Competition Number: VAC0010049
Company Website: https://NLHealthServices.ca/
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About NL Health Services

About NL Health Services

If you come from away, you’ll discover just how special Newfoundland and Labrador is. If you're a local, you already know this. It’s our people. It’s our culture. It’s our stories (and oh do we love our stories).

If you’re looking to grow your health career in a place with adventure around each corner and a strong sense of community, then let’s put on the kettle and have a chat. Newfoundland and Labrador (NL) Health Services might just be the perfect fit for you.

Why join NL Health Services?

There are many reasons. You will put your skills to great use in a unique and remarkable part of the world, be part of interdisciplinary and talented health-care teams and have access to state-of-the-art equipment and modern facilities.

  • We also offer incentives for local talent, those looking to return home and those new to our province.
  • Competitive remuneration and attractive benefits package.
  • Generous vacation packages and paid time off.
  • Full-time and part-time pension plans options.
  • Health insurance, dental and long-term disability plans.
  • Financial incentives and relocation support.
  • Student placements and clinical residencies.
  • Remote work options available.
  • Fast pathways to nursing for out-of-province applicants.

With a rich and unique culture, and tremendous natural beauty, Newfoundland and Labrador is an ideal place to call home, with a growing diverse population and among the safest places in the world to live.

About NL Health Services

At NL Health Services, we are responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador. Our team consists of more than 22,000 dedicated health workers who are committed to providing the best care in communities across the province, in five geographical areas.

The provincial health authority was created in April 2023, following recommendations from Health Accord NL, and brings together five former separate health entities. Our goal is to improve the health of the people of Newfoundland and Labrador and to create a more integrated, accessible, technologically enhanced, equitable and sustainable health system.

We know that it is the people – employees, physicians and volunteers – that together make NL Health Services a great place to work. We believe that every person carries valuable knowledge, experience and perspective, and it is in this diversity that we find strength. At NL Health Services, we embrace the distinct and complementary characteristics of all our members as we seek to eliminate health disparities by providing fair, equitable and quality health care to all patients, residents and clients.

If your passion is to provide extraordinary health care to the residents of the communities of Newfoundland and Labrador, we want to hear from you.

Come, work with us, and be extraordinary every day!

For more information, please visit: https://nlhealthservices.ca/.

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