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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

Being There in the Moments That Matter - At TD Insurance, you can contribute to those moments that matter, moments when we work together to improve the lives of our clients.

Reporting to the Senior Manager, Auto Claims, in your role as a team manager, you will be overseeing and leading the activities of auto claims adjusters to ensure they provide a legendary client experience.

Responsibilities of the role include but are not limited to the following:

• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees.

• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

• Communicate productivity objectives to employees and contribute to the achievement of business objectives by meeting or exceeding individual and team goals.

• Balance the needs of the client and those of the insurer when addressing client escalations.

• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.

• Approve accurate and timely reserving of claims as well as approve payments and verify files.

• Ensure necessary due diligence to support the accuracy of all insurance claims.

• Support the development and implementation of claims strategies to achieve business objectives and goals.

• Plan and execute business activities, review, and communicate results, and adjust tactics accordingly.

• Industry accreditation and training on an ongoing basis is a requirement of the role.

Job Requirements

• You have previous experience leading a team of claims adjusters (considered a strong asset).

• You have 3+ years claims adjusting experience (multiple lines would be considered an asset).

• You are focused on providing clients with the best possible experience.

• You maintain a positive demeanor and foster team spirit.

• You possess excellent verbal/written communication skills

• You have excellent organization and time management skills and you have demonstrated good attendance and promptness.

• You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.

• You can effectively lead change and help foster an environment open to change.

• You possess strong typing and computer skills and are proficient with Xactanalysis/Xactimate, Guidewire ClaimCenter and Microsoft Office.

• Bilingual French/English is considered an asset

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):