• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment.
  Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back-up support units, as needed, to incidents and calls for service.
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interacts with Police, the Fire Department, and EMS.
• Updates and maintains the Security Incident database.
• Perform other duties as assigned.

• Strong reading, writing, and verbal communication skills
  Proficiency with MS Office suite, Outlook, Word, Excel, Etc.
• The ability to type a minimum of 50 WPM with no errors
• Ability to learn and adapt to new software / applications
• A working knowledge of the Occupational Health & Safety Act
  Knowledge of Trespass to Property Act
• Commitment to professionalism and excellence in customer service
• Ability to function effectively in a fast-paced and stressful environment
• Ability to process large call volumes and exercise sound and accurate decisions

• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
• Vulnerable Sector Check
• First Aid CPR C

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Position: DispatcherSite: Joseph Brant Hospital Address: 1245 Lakeshore Rd., Burlington, ON L7S 0A2 Hours: Rotating Continental 07:00-19:00/19:00-07:00Pay Rate: $19.97/hr.- $21.10/hr
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Posting Date: April 07, 2025
Internal Closing Date: April 14, 2025
External Closing Date: April 14, 2025
Schedule Example:

• Week 1 - Days - Mon-Tues, Fri-Sat
• Week 2 - Days - Sun, Wed-Thu
• Week 3 - Nights - Mon-Tues, Fri-Sat
• Week 4 - Nights - Sun, Wed-Thu

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.