2526-012 - Manager, Student Care & Community Standards - Central Office
Closed
Manager, Student Care & Community Standards (CL7)
Education
Central Office
Halifax, Nova Scotia
Student Affairs
Continuing Full-time Position: Commencing approximately May 19, 2025
Application deadline is 11:59, April 15, 2025
Competition No. 2526-012
Salary range: $102,748.49 to $120,880.58 annually
What you will be doing…
Reporting to the Associate Vice President, Student Affairs, the Manager, Student Care & Community Standards (herein referred to as Manager), provides College-wide leadership for programs and services in the functional areas of student community standards, care management, conflict resolution, and student conduct. The Manager will:
- Foster and develop best practices and understanding in student behavioral issues, informed by emerging trends in post-secondary education to advance student community standards, care management and conflict resolution services across the college.
- Monitor college and campus trends through data collection, related to student behavior and identify opportunities for collective learning including how better to support and respond to concerns.
- Be familiar with current legislation and identification of risk and will provide leadership in the development of goals, vision, policy, procedures and services in keeping with higher education best practices in student conduct.
- Create working relationships with various college departments in addition to Student Affairs, including the Centre for Teaching and Learning (CTL), to enhance academic understanding and response to student behavioral issues presented in the learning environment.
- Provide leadership, support and functional direction to a college-wide team of integrated professional support staff who directly service students in care management, student community standards and conflict resolution.
- Be accountable for the development of program standards for campuses and in the online environment.
- The Manager will partner with colleagues and Managers in Accessibility and Wellness to ensure that student behavioral issues are responded to in a manner that reflects understanding of student wellness and disability.
- Be responsible for effectively managing and supporting staff, policies, processes, and programs involved in the provision of care management, student community standards and proactive, culturally responsive conflict resolution programs and services.
- Support the advancement of learning in student development by leading the progress and ongoing assessment of student care, conduct and conflict resolution learning outcomes.
- Contribute to the development of a College Student Care & Community Standards Strategy and lead the development, implementation, and evaluation of this strategy.
- Please note, some provincial travel will be required.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is a Master of Social Work and registration (or eligible for registration) with the Nova Scotia College of Social Workers.
- An equivalent combination of education, training and experience such as a Masters in Psychology with significant experience in non-clinical case management may also be considered.
- You have a minimum of seven 7 years of recent and related occupational experience in post-secondary education leading the strategic planning, operational development and implementation of student care, community standards and conflict resolution services demonstrating an expertise as a subject matter expert.
- Experience as a lead for this work across multiple campuses/sites would be considered an asset.
- Demonstrated experience recruiting, mentoring, and leading teams, with a strong focus on professional development and performance improvement.
- Extensive background in quality assurance, project evaluation, and optimizing effective service delivery and process optimization.
- Experience planning and delivering professional development programs in student care and conduct management.
- Expertise in designing, implementing and evaluating student conduct and care management programs with strong ability to respond to related inquiries.
- Strong collaboration skills with internal and external stakeholders to improve student behavioral responses and programs.
- High level of proficiency in the Windows environment, including the full suite of Microsoft
- Office software products,
- Experience coordinating data collection, tracking, and analysis for student care and conduct programs.
Relevant Skills and Knowledge
- You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism
- You possess excellent interpersonal skills that enable you to interact at all levels of an organization
- You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
- You have demonstrated analytical skills and problem solving techniques
- You are a strong communicator
- You have ability to work effectively in cross-cultural interactions and support the development of culturally competent services.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
