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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Operations Canadian Personal Banking group is reinventing how our customers bank with us by providing distinctive experiences that exceed evolving expectations. Guided by our shared commitments (Renowned Colleague Experience, being Customer Obsessed, Innovating and Simplifying for Speed and Unlocking Value), we thrive in an environment where collaboration and openness are valued. We elevate each other and obsess about doing the right thing. We seek individuals with a positive and can-do attitude who are driven to produce extraordinary results. CPB Ops provides a fast-paced, high energy, collaborative and fun environment with growth opportunities to build on skills. CPB Ops offers a unique career opportunity to make an impact and build for the future!

The Workforce Management team in Operations Performance & Modernization (OPM) is responsible for the end-to-end Work Force Management Strategy for Canadian Personal Banking with focus on our Credit and Operations businesses.

WFM leads as a Community of Practice, positioned at the center of multiple partnerships, acting as integrators to bring data and insights from multiple sources to provide best in class WFM practices with data rich reporting and insights, focused on the holistic Colleague and Customer experience.

The role requires extensive collaboration, coordination and communication with a broad network of partners and stakeholders across channel and partner groups.

We seek individuals with a positive attitude who are driven to produce extraordinary results and would like to work in an environment that is fun, high energy, and collaborative. We are currently seeking a Senior Analyst Workforce Management for Canadian Personal Banking Operations team at TD. This role plays a critical role in ensuring that the right number of employees are in the right place at the right time to meet customer service demands and operational goals.

Job Responsibilities:

Reporting to the Senior Manager, Workforce Management, this role is responsible for the following key accountabilities:

• Responsible for the planning, development, execution, monitoring and enhancement of key workforce management FTE models for areas within CPB Ops.

• Supporting the strategic vision of CPB Ops to build a best-in-class Workforce Management practices.

• Design and maintain Capacity Plans to align resource supply with workload demand by being the Subject Matter Expert as it relates to forecasting.

• Partnering with the Product Groups to harmonize volumes and identify future changes which have a downstream impact to our supported businesses.

• Working closely with the business partners to understand the complexities, methods and processes to build accurate Forecasting models.

• Develop presentations and WFM analysis for executive audience to support decision making process.

• Leading and facilitating meetings and preparing agenda items to support all phases of the project as well as regular business activities.

• Working collaboratively with the Data Management team to ensure all metrics and definitions are aligned with Business objectives.

• Build tools (handbooks, education decks, job aids etc.) to support the education of Workforce Management concepts across a diverse audience

• Complete FTE Impact assessments to capture the size of an initiative / strategy.

Job Requirements:

• Past experience in Forecasting, Scheduling and senior WFM roles would be an asset

• High proficiency in Microsoft Excel required for modeling and analytics

• A strategic thinker with strong business acumen, strong analytical skills and thought leadership skills

• The ability to intake a large amount of information starting with a business objective and independently building a structured framework to influence performance results

• Strong focus on attention to detail to produce and communicate high quality, accurate and timely deliverables

• The ability to work both independently and part of a larger team

• Strong interpersonal and communication skills including verbal, written and presentation skills with various executives and business partners

• The ability to manage deadlines, prioritize competing requests, and adapt well to changing priorities through solid project and time management skills

• The ability to develop, maintain and build positive relationships with business partners

• Degree in Business, Economics, or another Quantitative Discipline like Mathematics, Statistics or Data Analytics would be an asset

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):