Zone: Eastern Urban Zone
Location: Waterford Hospital
Mental Health Crisis Intervener
Mental Health and Addictions - Flexible Assertive Community Treatment (FACT) Team
Subject to Classification Review
Temporary Full-time (Until March 31, 2026 with the possibility of extension)
28714TMP

Hours: 75 bi-weekly (8 hours; Days)

Salary: CG-35 (CAD36.40 - CAD44.16 per hour which includes a negotiated wage adjustment)

Competition Number: VAC0007598

Posted Date: 2025-04-04

Closing Date: 2025-04-11

Job Summary
The Housing Support Liaison Worker plays a crucial role in providing direct assistance and advocacy for individuals living with severe and persistent mental illness and concurrent disorders who are experiencing housing instability or homelessness and/or having difficulty navigating social support systems. Reporting to the FACT Manager and working as part of a multidisciplinary team, the incumbent will:
Educate individuals about available housing options, services and supports; tenant and landlord rights; and eviction prevention skills, such as basic household cleaning and upkeep;
Assess housing needs, develop individual support plans, and advocate on behalf of individuals to find and maintain housing;
Assist individuals with housing and financial assistance applications, referrals and related processes;
Perform independent work in the community to actively seek and maintain a database of prospective housing options;
Consult and build partnerships with local landlords, community agencies and other service providers, such as homeless shelters and local food banks, to coordinate services and resources for individuals;
Support individuals in fostering positive relationships with landlords, homeless shelter staff and co-occupants by building coping, emotion regulation and conflict resolution skills;
Provide intervention, mediate issues and support landlords and individuals facing eviction;
Liaise with other departments and program areas regarding discharge planning and supports needed to facilitate discharge and transition to various stepped-down supportive housing options; and
Complete and maintain necessary records and documentation.

Job Demands
By applying for this job, the incumbent acknowledges and understands the regular requirements and demands of this job include (but are not limited to):
Occasional lifting of objects up to 25 lbs.;
Sitting to meet with individuals and work on computer;
Visual or auditory concentration to observe and listen to individuals in need of support;
Adjusted work hours occasionally to facilitate activities outside of regular work hours;
Travel within applicable health zone; and
The use of a private vehicle.

While primary responsibility is with the FACT team, incumbent may also be required to support individuals from other areas of Mental Health and Addictions Program.

Job Qualifications
Successful completion of a bachelor's degree in behavioral or social sciences is required.
Minimum of three years' experience within the last five years working with adults diagnosed and living with severe mental illness is required.
Knowledge of current community mental health assessment and intervention techniques.
Knowledge of mental illness from bio-psychosocial perspectives, and holistic and community approaches.
Proven ability to provide counseling and education to mental health clients and their families.
Demonstrated ability to work collaboratively in a multi-disciplinary team environment and maintain positive working relationships.
Use of a private vehicle is a condition of employment.
A satisfactory record of work performance and attendance is required.

Additional requirements include:
Current membership/registration with a relevant professional association, as applicable;
Satisfactory record of work performance and attendance;
Criminal Record Check with Vulnerable Sector Check; and
Own private vehicle with valid driver’s license.