Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Distribution Agent, you are dedicated to exceeding member and customer expectations by upholding service level agreements and accurately distributing media based on business rules. This role involves the daily handling and distribution of sensitive and confidential media across all business lines and regions. You will be responsible for maintaining exceptional quality assurance standards, demonstrating adaptability, thriving in a fast-paced environment, and consistently promoting Medavie's Core Values.

Key Responsibilities:

• Distribute, analyze, and organize various types of sensitive and confidential media based on business rules and service level agreements for multiple regions.
• Practice and promote a high level of quality assurance, in day to day operations, on all items processed.
• Build and maintain relationships with team members and key stakeholders through open communication.
• Update business knowledge easily and readily; adapt to process changes with a change ready attitude and approach.
• Work collaboratively with team members and leaders to ensure service levels are met and workflow is covered for all lines of business for each region on the daily.
• Ensure administrations tasks are completed and recorded accurately; individual productivity tracker, incoming / outgoing job metrics, team tasks.
• Operate and perform maintenance on digital and mechanical equipment related to document and media processing: postage, inserting and envelope processing machines, scanners and associated software, printers and presses.

Qualifications:

• Education: High school diploma or equivalent.
• Work Experience: Minimum 6 months of relevant work experience in a customer focused, fast paced work environment.
• Language: Bilingualism in English and French would be considered an asset.
• Ability to Work in a fast paced, ever evolving environment while maintaining a positive outlook and living Medavie's Core Values.
• Strong communication skills, written and spoken.
• High attention to detail and familiarity with quality assurance measures.
• Experience working with Microsoft Office Suite, Microsoft Outlook, Lotus Notes, Kofax Capture, Kofax Total Agility, SharePoint and Directories considered an asset.
• Physical Requirement: Ability to lift or move items up to 22kg.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .