Requisition ID: 221782
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Signature Banking Business in Canada ensuring specific team and individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

Accountabilities

Champions a client focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge

Lead Portfolio Management and Risk Mitigation by:

• Acting as the client's Banking Relationship Manager by providing the highest quality of consistent administrative support to a portfolio of eMHW clients
• Using knowledge of Scotiabank's diverse products and services to anticipate client needs and proactively delivering solutions through reciprocal referrals that result in deeper client relationships bank-wide
• Proactively contacting and managing client relationships to ensure the accounts and credit facilities are operating satisfactorily
• Supporting the assigned portfolio of eHNW clients by participating in thorough evaluation of the client's banking and borrowing needs

Consistently delivering the highest level of service and advice during all client interactions by:

• Demonstrating a passion for engaging with affluent and professional clients, delivering exceptional client experiences, and making a significant impact in the lives of our clients o Developing a full knowledge and understanding of Bank products, services, processes, and policies o Maintaining an acute focus on responding quickly and resourcefully to client requests, ensuring first time right, speed, and ease o Providing end-to-end ownership over advice-based solutions including account opening, investments, credit cards, lines of credits and mortgages

Maintain operational effectiveness by:

• Reviewing and resolving client concerns and issues and ensure that the Bank's Customer Complaint Resolution Process is in place and effective.
• Ensuring strict adherence to Bank security procedures, including assigned authorities and limits
• Ensuring compliance with regulatory requirements and guidelines, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, Know Your Customer, CDIC, Occupational Health & Safety

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Minimum 3-5 years of banking experience
• The incumbent must have at least 3 years of Business and/or Retail Banking experience, dealing with high-net-worth clients and sophisticated financing requirements
• Must be an experienced banker with exceptional interpersonal, leadership, and business development skills
• University degree or college diploma • Industry courses (e.g. CSC, PFP, CFP) would be considered an asset

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.