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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a highly motivated and experienced Software Engineer to join our team. This role will be responsible for overseeing the day-to-day management of API-related support activities, ensuring that our API services are delivered efficiently, with high availability, and in alignment with customer requirements. You will be part a team of support engineers and work closely with internal stakeholders to resolve complex technical issues, enhance API functionalities, and optimize the overall API footprint.

Key Responsibilities:

API Troubleshooting: Troubleshoot and resolve API-related issues reported by customers or internal teams. Identify the root cause of issues and collaborate with engineering teams to implement permanent solutions.

Customer Communication: Act as the main point of contact for critical API support incidents, maintaining clear communication with customers and ensuring timely resolution of issues.

Documentation: Develop and maintain comprehensive documentation for troubleshooting procedures, best practices, and API usage to help internal teams and customers.

Process Improvement: Continuously assess and improve API support workflows, tools, and processes to enhance team efficiency and the overall customer experience.

Escalation Management: Serve as the escalation point for unresolved or high-priority API-related support cases, ensuring prompt action is taken.

Collaboration with Development Teams: Work closely with product and engineering teams to understand upcoming API releases, new features, and potential support challenges.

Monitoring & Reporting: Monitor API performance metrics and logs to proactively identify and resolve potential issues before they impact users. Provide detailed reports on support cases, trends, and resolutions to management.

API Delivery: Utilize DevOps pipelines to deliver APIs to both Private and Public cloud environments.

Qualifications

Proven experience in API support or technical support, with a strong understanding of API technologies (RESTful APIs, Spring Boot, SOAP, JSON, XML).

Excellent problem-solving and troubleshooting abilities, with the ability to address complex technical issues under pressure.

Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.

Experience with monitoring tools (e.g., Splunk, Datadog, Dynatrace) and knowledge of API lifecycle management tools.

Familiarity with version control systems** (e.g., Git) and cloud platforms (e.g.Azure, Google Cloud) is a plus.

Experience utilizing DevOps Pipelines (CI/CD) to deliver API solutions (e.g Jenkins, GitHub Actions, Terraform)

Experience in an agile development environment.

Familiarity with tools like Postman, Swagger, or similar API testing tools. Experience with scripting languages (e.g., Python, Bash) for troubleshooting and automation tasks.

Hybrid = 2 days a week in the office

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):