Service Advisor
At Steele Auto Group, we're not just selling vehicles—we're creating the Best Customer Buying Experience and making our mark as the "Destination of Choice for Everything Auto" for both employees and customers alike.
Join Our Team as a Service Advisor at Mercedes-Benz St. John's!
At Mercedes-Benz St. John's, we are committed to delivering a first-class, refined experience that mirrors the luxury, innovation, and performance of the vehicles we represent. Whether it's during a purchase or a service visit, our dedication to excellence, attention to detail, and customer care sets us apart.
We are looking for an personable, and effective communicator with a strong customer-first mindset to join our team as a Service Advisor. In this essential role, you will be the vital link between our valued customers and our expert service team, ensuring every Mercedes-Benz receives the exceptional care it deserves. If you have previous experience in the automotive industry or as a service advisor, a passion for luxury vehicles, and a drive to provide an unparalleled customer experience, apply today!
Key Responsibilities:
• Deliver a first-class experience by welcoming guests with professionalism and enthusiasm.
• Listen actively to customer concerns and translate their needs into actionable service plans.
• Communicate clearly with customers, explaining services, warranties, and recommendations with transparency and confidence.
• Prepare detailed repair orders, outlining vehicle symptoms, necessary services, and technician recommendations.
• Manage service schedules efficiently in a fast-paced environment while keeping customers informed on progress and completion times.
• Build trust and long-term relationships with clients through empathy, reliability, and exceptional service.
• Stay ahead of industry trends by participating in manufacturer training and development programs.
What You Bring:
Approachability & Clear Communication – You make every customer feel welcome and informed.
Empathy & Strong Customer Focus – You understand client needs and build trust effortlessly.
Detail-Oriented & Organized – You efficiently handle service details, scheduling, and follow-ups.
Previous Automotive Industry or Service Advisor Experience – A background in luxury vehicles or high-end customer service is an asset.
Valid Driver's License – With an acceptable driver's abstract.
Why You'll Love Steele Auto Group:
At Steele Auto Group, you're not just joining a company—you're joining a community. We're all about:
???? A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
???? Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
???? Growth Opportunities – We promote from within and support your professional journey.
???? Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
???? Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
???? Growth from within – We promote talent and help you level up.
? A fun, fast-paced culture – No two days are the same.
???? Making a difference – Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplace—it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone.
Apply now and start driving your career forward—with a team that's got your back!
???? Based in Moncton, NB!
???? Learn more about us at www.steeleauto.com
We can't wait to meet YOU!
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