Requisition ID: 221309
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

In the role of Director, Customer Protection and Industry Engagement, you're plugged into the evolving fraud threat landscape, latest industry trends, prevention tactics, and you're advocating on behalf of Scotiabank's anti-fraud, anti-scam, and other customer protection objectives. You lead internal and public Fraud Education and Awareness programs and training. You maintain and continuously develop impactful engagement with payment brands, other financial institutions, and the broader network of participants within the fraud threat management community. Industry engagement is a key pillar in our strategy to deliver a secure, safe, and trusted experience for our customers. The payments and fraud ecosystems are rapidly changing, driven by advances in threats, technology, shifts in consumer behaviour, and new systems and regulations. You're on top of these changes and maintain a future-focused lens on industry trends and activities to ensure Scotiabank is proactively adapting our protection strategy and providing thought leadership across the fraud network.

Is this role right for you? In this role you will:

• Apply deep knowledge of global fraud, scams, and countermeasures while working with key industry partners to develop, advocate for, and champion implementation of initiatives that protect customers and the Bank from fraud and scam loss.
• Guide our year-round 'always-on' and multi-channel campaign for employee and public facing Fraud Education and Awareness and anti-scam messaging.
• Oversee training design and training facilitation in support of over 500 Scotiabank fraud experts.
• Act as the subject matter expert (SME) for media relations engagement and support related to fraud and scams issues.
• Represent Scotiabank's Global Fraud Management team across industry groups, committees, initiatives, and other engagement activities. This includes engagement with, and participation in, relevant forums including those at the Canadian Bankers Association (CBA), Payments Canada, the Canadian Anti-Fraud Center (CAFC), the National Crime Coordination Centre (NC3), payment networks (Interac, Visa, Mastercard, American Express), industry events, and anti-fraud sub-groups within the Financial Services Information Sharing and Analysis Center (FS-ISAC) and National Cyber-Forensics and Training Alliance (NCFTA). You exchange intelligence with peers at these forums in alignment with program agreements, internal policies, and legal obligations. This may include collaborating with colleagues in Corporate Security for engagement with law enforcement and other security and intelligence agencies as appropriate.
• Provide SME support and partner with Scotiabank's Government Affairs and Regulatory Relations teams to engage regulatory and legislative bodies to advocate for policy and regulation that effectively address fraud and scam risks.
• Maintain a communication strategy to effectively share related information and collaborate with internal stakeholders, ensuring transparency of information and value optimization.
• Develop metrics to measure and report on progress for related customer and industry engagement, including awareness and engagement benchmarking.
• Act as the subject matter expert (SME) and point-of-contact for internal business and risk partners as we demonstrate the value of new anti-fraud and anti-scam initiatives.
• Lead initiatives to share fraud intelligence, best practices, and emerging trends with industry partners to strengthen collective defenses against fraud.
• Build and maintain a high-performance environment that attracts, retains, develops and motivates the team. As an effective coach and mentor, foster curiosity and an inclusive work environment; communicate vision, values, and business strategy; and manage succession and development planning for the team.
• Contribute to the overall success of the Global Fraud Management function, ensuring specific individual and team goals, plans and initiatives are achieved.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 7+ years working in a leadership capacity focused on anti-fraud measures within a payments or financial services organization.
• Demonstrated in-depth knowledge of fraud management, with exposure to threat-intelligence, customer identity and access management (CIAM), and cyber-fraud functions.
• Experience must include a successful track record in industry partnerships and/or stakeholder management.
• Demonstrated success in overseeing the development and implementation of key projects or programs / strategies.
• Sound strategic planning and project management skills (including change management), capable of handling multiple initiatives concurrently.
• Excellent communications and interpersonal skills, able to establish and maintain relationships with internal and external key stakeholders.
• A strong self-starter with a track record of building and deepening relationships as a collaborator and strategic thinker.
• Experience with relevant global regulatory bodies.
• Bachelor's degree and/or Master's degree in relevant areas of study is preferred (Business Management, Communications, Strategy, Governance, Public Policy, Administration).
• Bilingual in Spanish is an asset.

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• A competitive compensation and benefits package
• An organization committed to making a difference in our communities – for you and our customers.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.