Status: This is a full-time permanent position.
Pay Scale: Full-time positions offer a competitive salary and comprehensive benefits package
Start Date: To be negotiated

Position Profile

Research Analyst

Description

The College of Physicians and Surgeons of New Brunswick (CPSNB) serves and protects the public by regulating the practice of medicine in the province. With over 20 employees, the CPSNB is currently seeking a researcher or technical writer to work in the complaints department.

Key Responsibilities

Our Complaints Department plays a crucial role in addressing and resolving complaints, and we are seeking a dedicated researcher or technical writer to join our team. This role is essential in ensuring that complaints are resolved in a timely manner.

• Prepare summaries of complaint files, which includes reviewing a complaint, response, and evidence (including medical records)
• Proofreading documents
• Assist in the investigation of complaints
• Prepare documents and reports
• Research in various fields
• Draft documents, training manuals, and other documents
• Provide organizational support to the other departments at the CPSNB as needed

Required Education and Experience

• Bachelor's or Master's degree
• 5+ years of work experience

Knowledge, Skills and Abilities

• Excellent writing skills
• Attention to detail
• Strategic approach to problem solving
• Ability to manage multiple tasks in a timely manner
• Bilingualism (French and English) is an asset
• Excellent interpersonal skills, including the ability to navigate emotionally charged situations
• Self-motivated and able to work independently
• Ability to work collaboratively with a diverse team
• Proficient with Microsoft Office products
• Flexible and adaptable
• Able to prioritize workflow to meet changing operational needs
• Ability to work hard and have fun

Additional Requirements

• Must reside in the Greater Saint John area
• Must be legally authorized to work in Canada

Benefits

• Competitive salary
• Pension plan
• Health, Drug and Dental plan
• Travel plan
• Life and Disability Insurance options
• Confidential Employee Assistance program

Interested parties should forward cover letter, and resume to: [email protected].

We thank all participants, however, only candidates selected for an interview will be contacted.