Position Type:
Permanent
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Closing date:
2025-04-02
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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country's most pressing physical and mental health care challenges.

We are looking for a Director, Air Ambulance Operations. As the Director, Air Ambulance Operations you will primarily be responsible to manage and oversee the day-to-day operations and human resources needs of two dedicated, fixed wing air ambulance services and the land ambulance service based in Grand Manan. The Moncton-Based Air Ambulance is staffed with a full-time crew consisting of registered nurses who perform approximately 500 calls per years. Your mission will be to maintain the overall operational status of the air ambulance service while meeting or exceeding customer/patient expectations.

This position manages the Air Ambulance team, which includes the following roles: Operations Manager, Air Ambulance, Operations Manager, Grand Manan District, Clinical Resource Nurse (Moncton Base), and Flight Nurses/Flight Paramedics.

As an employee of Medavie Health Services NB, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

In this role, your main responsibilities include, but are not limited to, the following:

• Establish service direction;
• Ensure that customer/patient service is a priority by developing an issue resolution process;
• Assist Human Resources in the recruitment and selection process for the Air Ambulance staff;
• Develop and manage the Air Ambulance team;
• Manage the day to day operations for Grand Manan station;
• Oversee various contracts and liaise with the regional health authorities, physicians and other medical care providers and stakeholders.

As the ideal candidate for this role, you:

• Three or more years in a senior supervisory position, in particular in EMS management;
• Minimum five years' experience working as a registered nurse or an Advanced Care Paramedic with a minimum of two years of experience in a flight position.
• Knowledge and/or expertise in EMS management, information technology, finance, and human resources;
• Solid managerial/supervisory experience and formal business training an asset.
• Excellent Leadership skills;
• Strong analytical, problem solving, and organizational abilities are required;
• Sound business judgment and be able to think strategically in a dynamic environment;
• Ability to work both independently and as part of a management team;
• Aptitude for negotiation and dispute resolution skills: leads team members by example and practices good time management;
• Proficient computer literacy and the ability to create and edit various reports, presentations and databases;
• Excellent interpersonal, presentation and written communication skills.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.