Requisition ID: 220201

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

The Quality Engineering (QE) Performance Lead supports the Manager of Quality Engineering and is responsible for the oversight and coordination of performance testing and engineering center activities within the banking domain. Responsibilities include directly supporting Performance testing and leading performance testers in ensuring consistent testing strategy, design, execution, defect management and resourcing recommendations are executed and delivered in compliance with governing regulations, internal policies and procedures. The QE Performance Lead will report directly to the Manager or Senior Manager, Quality Engineering.

Is this role right for you? In this role, you will:

• Directly support and execute day-to-day performance testing activities within test region and production, working with delivery teams and other areas of IT (enterprise architects, solutions architects, development) to validate performance testing and non-functional requirements
• Utilize a variety of testing techniques which support the performance and non-functional testing activities, single user profiling, spike, stress, endurance, failover etc
• Act as key point of contact for the Performance Testing and Engineering Center (PTEC) for delivery teams and other areas of IT in evaluating intake requests and defining initial testing scope as pertaining to Performance across all channels
• Analyzes, recommend and implement engineering suggestions to improve efficiencies and increase responsiveness of client project requirements, ensure technology is current and up to date with industry standards while maintaining established service levels
• Coach and provide mentorship to performance team members in areas including performance testing strategy, test automation and non-functional testing approaches, as well as the business domain, while ensuring the PTEC team is compliant with Tangerine test methodologies and industry best practices
• Oversees the quality of work performed by team members and/or contractors in the planning and execution of performance and non-functional testing
• Manage and lead testing activities across multiple large-scale enterprise-wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology
• Assess the risks associated with the development aspects of each solution/project and define a performance testing approach and strategy
• Risk Management – document testing risks and provide mitigation and contingency plans from testing standpoint
• Develop and maintain continuous performance testing within CICD pipelines and support /maintain performance tests and metrics gathering to ensure system stability and trending analysis
• Collect strategic, technical and operational test metrics across testing and production environments. Analyze current defects and test execution trends and extrapolate data for predictive analysis
• Ensure all test assets, execution results/analysis, sign and closure reports are captured within JIRA
• Work with other QE Leads and shared services teams to monitor the status, effectiveness, efficiency and quality of testing deliverables
• Drive the creation, support and ongoing maintenance of the Tangerine Performance Testing and Engineering Center knowledge repository
• Responsible for consolidated test dashboards outlining key metrics and performance KPIs for Senior Management.
• Work under the guidance of the Manager/Sr. Manage and participate in discussions with vendors about testing methodologies, tooling, resources, POCs, etc.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree or equivalent experience in Computer Science/Engineering
• 8+ years of experience working within SDLC/TDLC
• 6+ years of testing experience, specifically within the Performance testing discipline
• Proficient testing background in the Canadian financial services industry
• Solid understanding of Performance test process methodologies, approaches and tools
• Demonstrated ability in managing an onsite, offshore resource model
• Extensive experience in test planning and management tooling
• Ability to understand enterprise-scale infrastructures and emerging technologies such as DataPower, Micro Services, Mobile Native Apps, Akamai services, middleware technologies, Various DB services, complex networks
• Experience working with cloud technologies such as GCP, AWS, Anthos
• Solid understanding of web and mobile applications and implementations
• Must have Unix/Linux Intermediate experience
• Must be strong in one of the coding languages: Java, JavaScript, python etc.
• Knowledge of web services and implementing APIs
• Sound knowledge of SQL / PL-SQL, stored procedures and SQL Server database
• Solid understanding of hardware utilization and related Garbage Collection and memory footprints
• Expertise in metrics gathering and developing dashboards and reports which clearly and concisely capture and communicate performance testing analysis/results
• Demonstrated competency with various tools, including Defect Management Tools, Requirement Management Tools, Test Management and Planning Tools, Web Content Management tools and concepts, Banking systems and their integration
• Extensive experience with Performance testing and automation tools such as JMeters, LoadRunner, Cloudtest, Selenium, Appium or similar
• Hands-on experience with Performance engineering and monitoring tools such as SumoLogic, Dynatrace, Crashlytics etc
• Hands-on experience within API REST/SOAP testing and experience using related tools, Postman, ReadyAPI etc
• Experience with CI/CD and related tools and techniques; Jenkins/Dockers/Kubernetes an asset

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits*.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don't apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.