Position Summary:

This position is responsible for the overall day-to-day management and administration of the aquatic, fitness and recreation programming operations ensuring that appropriate processes and systems are put in place and followed to ensure consistent, efficient, relevant, and high-quality service to our users.

Required Competencies:

· Specific experience in scheduling and running aquatic, fitness and recreational programs

· Strong interpersonal and communication skills, both orally and written, and a positive attitude to work effectively with a wide range of constituencies in a diverse community.

· Records maintenance skills.

· High level of computer proficiency including Microsoft Office Suite

· Ability to gather data, compile information, and prepare reports

· Ability to make administrative/procedural decisions and judgments

· Highly organized, detail oriented and strong administrative skills

· Experience with full cycle people management of full time and part time employees including scheduling

· Knowledge of supplies, equipment, and/or services ordering and inventory control.

· Knowledge of contract documents and specifications.

· Knowledge of customer service standards and procedures.

· Ability to read, understand, follow, and enforce safety procedures.

· Knowledge of optimal swimming pool water chemistry, temperature, and cleanliness standards.

· Knowledge of federal, state, and local regulations, policies, and guidelines for the operation of public swimming pools and public baths.

· Knowledge of the principles and practices of operating a large, multi-pool aquatic facility.

· Skills in program planning and development.

· Knowledge of certification standards in area of specialty.

· Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.

Education/Certificate Requirement:

· Must have or willingness to obtain CPR/First Aid Certificate

· Criminal Record and Child Abuse Registry checks

· Current National Lifesaving Certification recognized by the Canadian Lifesaving Society

· Current Fitness Instructor Certification

· Completion of post-secondary education

Key Areas of Responsibilities

Operations:

· Develop and implement programs and activities for the aquatic, fitness and recreation operations.

· Co-ordinate, plan and ensure expectations and targets of the operational plan are being met.

· Coordinate, plan and supervise all programs and swim lesson registrations.

· Responsible for the planning, organization, smooth operation and overall success of all programs. Actively monitor and review all programs to ensure they are successful.

· Participates in and teaches aquatic, fitness and recreation services programs, as necessary.

Customer Service & Business Development:

· Provide, and set the standard of Centre's high quality customer service standards to include communicating regularly with the public and employees with respect to program offerings, complaints, and concerns of users.

· Ensure a balance between customer service, the business aspects of the operation of the Association and compliance with regulations, policies and procedures

· Work with the rest of the management team with regards to promotions and marketing (i.e., newsletters, brochures, flyers and ads etc.)

· Monitor trends in aquatics, health, fitness, sport and recreation and ensure programs, products and services meet community needs.

Administration:

· Develops and maintains records of operational facility usage; monitors and maintains inventories of pool equipment and supplies.

· Prepares statistical reports on a monthly basis, and prepares data and narrative for inclusion in annual reports.

· Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.

· Monitor and analyze monthly sales and utilization rate through the register/point of sale system.

Resource, Human Resources and Financial management:

Maintain an understanding of the current status of capital projects, and commitments to ensure the continued operation of the Mariners Centre and Mariners on Main.

Participate in strategic, capital & business planning.

Co-ordinate with management the planning and development of improvements.

Manages aquatics, fitness and recreation employees through the full employment cycle; hire, on-board, train, coach, performance manage, and handle separations.

Oversees and coordinates the administration of the facility, to include scheduling of facility operations and contract management.

Ensure that the proper policies and procedures are in place for all aquatics programs.

Ensure all employee related paperwork (i.e.: payroll, WCB) is completed and submitted based on deadlines.

Ensure staff work in a safe manner, for both users and themselves.

Participate in budgeting and forecasting process.

Monitors inventory, and order equipment and supplies; makes requests for capital outlay expenditures as needed.

Working Conditions:

· Hours will include evening and weekend work.

Salary:

Salary will be negotiated based on experience and fit. Please share salary expectation in your response.