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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description Summary

Plans, designs and develops clear, engaging, compelling learning and performance-focused solutions that enhance retention and knowledge transfer within TD's Financial Crime Risk Management (FCRM) program. Applies design expertise to create learning, performance-focused solutions and creative strategies that achieve visible and measurable improvements to individual and group performance, development, and/or productivity and business results.

Provides support on a variety of projects, initiatives and platforms to support execution or training strategies for the FCRM department. Supports the development and maintenance of TD's FCRM Training program. Oversee the timely delivery of training initiatives that align with expected outcomes and expectations.

Job Description

CUSTOMER

• Develops project plans to facilitate the design and development of FCRM learning programs to address specific training needs.
• Act as Subject Matter Expert as it relates to instructional design and adult learning theory
• Defines learning objectives, describes tasks and activities, estimates the resource requirements, and creates detailed design structure.
• Act as a liaison with partners and external groups and provide FCRM Training subject matter expertise related to the design and development of training programs
• Proven project management skills to deliver learning projects within agreed upon timelines
• Lead and develop FCRM Training programs in coordination with management in line with TD's FCRM Program
• Writes, storyboards, and edits learning and performance support interventions.
• Ensures learning solutions are instructionally sound, and developed on time, within scope and budget.

SHAREHOLDER

• Partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk, Enterprise Learning and Development
• Ensure respective programs/policies/practices are well managed, meet function needs, comply with internal/ external requirements and align with function priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues, where appropriate
• Work closely with management team to support the development of FCRM Training programs ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Integrate new systems and upgrades into function operations, as needed
• Ensure employees are building and enhancing their FCRM knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• Monitor and communicate to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
• Set the standards for operations and manageability across the function ensuring services are built from the ground up
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations
• Ensure department operates in compliance with applicable internal and external requirements
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall design and development of FCRM training programs providing both leadership and guidance
• Contribute to the development of FCRM Training strategic priorities aligned with annual Training Plans
• Manages annual training and/or long-term learning design projects
• Provide thought leadership and/ or industry knowledge for Training and participate in knowledge transfer within the team and business unit
• Grow team expertise to align with FCRM/enterprise demand and direction; contribute to enhancing team skills and capabilities related to Training design and development and continually look for ways to provide and enhance the value delivered
• Create and foster a cohesive team and promote a positive work environment.
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Escalate business challenges; facilitate change through positive mindset
• Establish and foster a cohesive team; and contribute to the achievement common goals and objectives
• Act as a brand ambassador for the function and the bank, both internally and/or externally
• Work collaboratively with subject matter experts to ensure the effectiveness and efficiency of learning solutions
• Keep abreast of training industry developments, including new technology solutions and trends and best practices

BREADTH & DEPTH

• Ensure an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Advanced knowledge of training tools, adult learning theory; keeps up-to-date with industry trends and emerging training tools
• Focus on short to medium-term issues
• Generally, reports to a Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate Degree, professional accreditation, and/or 5+ years relevant experience with Learning & Development
• Adult Learning accreditation is preferred
• Knowledge of accessibility principles/practices and implications for design and development
• Knowledge of adult learning theory, instructional design methodologies, technology-enabled design and learning methods
• Experience in the design and development of training for multiple delivery methods
• Strong Knowledge/proficiency of web development processes and familiarity with authoring tools such as Articulate, Camtasia, Storyline, etc.
• Excellent analytical, writing, development and editing skills to ensure consistency and quality in training materials and for various audiences
• Knowledge of accessibility principles and practices for training design and development
• Proficient with computer applications including Microsoft Office tools (e.g., Excel, Teams, Word, PowerPoint)
• Financial Services industry experience is considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):