Account Manager
For over 30 years, Remsoft has been providing optimization technology that empowers organizations to maximize the performance and value of their assets. Through advanced analytics, modeling, and spatial optimization technology and services, we simplify complex, highly variable decisions. We help our clients identify opportunities to improve margins, increase revenue, and maximize asset value.
Job Description
We're looking for a results-driven Account Manager to strengthen and expand relationships with existing clients in the forestry industry. In this role, you'll focus on nurturing and growing long-term partnerships while collaborating with the Account Executive and Sales Development Representative (SDR) to support and drive continued business growth.
The ideal candidate will have a strong background in Complex SaaS B2B sales and account management, thriving in a high-growth environment, and enjoys working collaboratively with cross-functional teams to align client needs with innovative solutions. You will excel in managing long-term relationships, uncovering opportunities for upselling and cross-selling, and maintaining a strong client retention rate.
- Manage and expand relationships with existing clients to achieve assigned quotas for Annual Recurring Revenue (ARR) and service revenue.
- Develop and execute account strategies that drive value for clients and foster long-term partnerships.
- Collaborate with the Account Executive and SDR to ensure a seamless handover of qualified leads and maintain visibility into new business opportunities.
- Act as a trusted advisor by understanding client needs, priorities, and challenges to deliver tailored SaaS and consulting solutions.
- Identify opportunities for account expansion, including upselling, cross-selling, and renewing client agreements.
- Work closely with internal teams (Development, Product, Marketing, and Customer Success) to align on client requirements and ensure successful delivery of solutions.
- Utilize Salesforce to manage client interactions, track account activities, and provide accurate forecasting and reporting.
- Prepare and deliver presentations for client meetings, conferences, and workshops to maintain clear and professional communication.
- Stay informed about market trends, competitive landscapes, and industry challenges to effectively position Remsoft's solutions.
- Attend client meetings and industry events as required, with the ability to travel to Canada, the USA, and other regions.
- Language: Proficiency in English (written and verbal).
- Software: Strong proficiency in Salesforce or equivalent CRM platforms.
- Years of Experience: 10+ years of demonstrated success in SaaS B2B account management, managing long sales cycles with multiple stakeholders.
- Strong negotiation and presentation skills, with the ability to communicate complex solutions effectively.
- Travel: Willingness and ability to travel to Canada, the USA, and other regions as required, including attending client meetings and industry events.
Assets
- Background in forestry, natural resource management, or related industries.
- Familiarity with operations management or optimization software.
- Excellent communication and relationship-building skills.
- Self-starter with the ability to work independently and collaboratively in a remote setting.
- Analytical mindset, capable of interpreting sales data and client needs to craft tailored solutions.
Location
We are committed to finding the best candidate and are flexible regarding location. While Remsoft's offices are in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remote, in a hybrid setup, or from our office.
If this role aligns with your values and goals, but you don't meet every requirement, please still apply. Your fit in our team is as important as your technical skills and experience.
Culture
The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.
Commitment
We are passionate about making a difference locally and globally, contributing to social and environmental sustainability.
Collaboration
We value everyone's contributions in a collaborative environment. Our goals are visible, tracked, and celebrated.
Vibrant Culture
Tight-knit team, flexible work hours, company-wide visibility, annual 'Remsoft Day,' and regular team socials and celebrations.
Healthy Environment
Paid volunteer and personal days, flexible hours, and remote work options.
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