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Operations Agent - Full Time - Toronto Branch

Posted yesterday
Job Details:
In-person
$18.50 / hour
Full-time
Entry Level

Internal Posting Date: March 12th 2025
Internal Closing Date: March 18th, 2025
External Closing Date: March 25th 2025
This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin' clients and trouble shooting issues and providing excellent customer service.
Why Choose Paladin:
• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement
Job Description:
• Communicate directly with clients and security team using telecommunications systems
• Receive calls from clients and dispatch appropriate security to specific sites
• Monitor CCTV and alarm systems and responds in accordance with established emergency procedures
• Interacts with Police, the Fire Department, and EMS
• Execute hospital wide emergency dispatching and overhead announcements
• Regularly update the Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
Requirements:
• Security experience an considered an asset but not a requirement
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Ability to work in a dynamic, fast-paced environment
• Ability to work independently and collaborate as part of a team
Your Impact:
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!
The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Work With Us

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Competition Number: 771075
Company Website: https://paladinsecurity.com

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About Paladin Security

About Paladin Security

Established in 1976, Paladin Security has grown into the largest full-service security company in the country. With 30 branches from coast to coast, Paladin provides specialized security services across a wide range of sectors to meet unique security and safety needs.

We take pride in championing our employees as Paladin Family members and setting a new industry standard through our cutting-edge training, empathy-led security model, promotion-from-within philosophy, and CARE Culture.

By investing in our people and providing top-notch services, we proudly stand as one of Canada’s Best Managed Companies and Most Admired Corporate Cultures. We are committed to continuously providing exceptional security services, making the world a friendlier & safer place.

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