Requisition ID: 219492
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the success of the Corporate Client Service team within Global Wholesale Operations (GWO), supporting International Banking (IB) and Global Banking and Markets (GBM) globally. Ensure oversight, coordination, execution, and delivery of client onboarding and related strategic initiatives to enhance the client onboarding experience. Manage client interactions with professionalism and urgency, ensuring compliance with regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Manage the end-to-end onboarding process and relationships with top-tier Corporate clients, ensuring timely execution and issue resolution for a seamless experience.
• Liaise with clients and internal stakeholders (Relationship Managers, Sales, Credit, KYC, Documentation, Legal) to manage the pipeline and priorities, ensuring client satisfaction within Service Level Agreements (SLAs).
• Handle escalated client and internal partner inquiries, concerns, or complaints promptly and accurately.
• Provide excellent client and partner service, measured by feedback.
• Update client coverage team members on onboarding progress.
• Manage a client pipeline at different stages, coordinating among internal teams and clients.
• Support the preparation and presentation of monthly client onboarding metrics for senior management.
• Maintain excellent knowledge of GBM and IB products/services.
• Adhere to established SLAs and escalation protocols.

1. Client Relationships

• Serve as the single point of contact for clients throughout their relationship lifecycle for onboarding items.
• Coordinate the completion of all onboarding items with internal teams, ensuring a superior client experience.
• Identify inefficiencies and provide feedback to improve the client experience and processes.

1. Key Partnerships

• Collaborate with GBM and IB front office teams and senior stakeholders to support customer needs and business goals.
• Build strong relationships with Corporate Banking teams, providing regular updates.
• Coordinate between internal teams, ensuring adherence to deadlines and targets.
• Provide feedback to internal partners to streamline processes associated with the client journey.

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• Post-secondary education or a minimum of 2 years of relevant experience in Financial Services or a related industry.
• Experience with cash management onboarding/operations is preferred.
• Experience in onboarding and/or servicing Corporate clients is preferred.
• Knowledge of business policies, procedures, products, services, and security & collateral documentation.
• Implementation experience in setting up and executing corporate accounts, products, services, and loan/funding.
• Experience managing internal relationships with business desks and senior stakeholders.
• Proficiency in Microsoft Office (Teams, Excel, Word, and Outlook).
  

Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.