Customer Relationship and Partnership Coordinator
Contract (OPEN)
Department of Education and Early Childhood Development
Fredericton

At the Department of Education and Early Childhood Development (EECD), we are dedicated to fulfilling New Brunswick's educational mission.

The opportunity:
The work we do has a positive impact on our communities and helps to improve the everyday lives of New Brunswickers. Together, we are over 45,000 New Brunswickers who are passionate problem solvers, who make a difference and who are proud to call New Brunswick home.

The Department of Education and Early Childhood Development is a government agency dedicated to fulfilling New Brunswick's educational mission. The work we do aims to develop engaged and ethical citizens who lead balanced lives and have a desire to learn throughout their lives. Our actions in this regard have a positive impact on our communities and help to improve the everyday lives of New Brunswickers.

Who you are:
You possess excellent interpersonal and communication skills, show openness to diversity and are an organized person. You maintain confidentiality and treat others with courtesy, professionalism and kindness at all times. You are committed to the career success of new and future citizens of New Brunswick.
What you will do:
You will be responsible for setting up a customized referral and support service for Francophone or bilingual internationally trained education professionals. You will guide them along the paths to credential recognition, certification and/or hiring in Francophone school districts or early learning and childcare facilities in the province. You will work closely with various actors (talent recruitment teams, employers, Office of Teacher Certification, direct immigrant service providers, etc.) and put mechanisms in place to promote the service and collaboration with the goal of increasing the number of internationally trained educators who obtain their teacher's certificate. You will be part of the interdepartmental Talent Recruitment Division responsible for recruiting education and health professionals. The position reports to the Director of International Recruitment within the Talent Recruitment Division.

The key responsibilities of the position are:

• Providing customized referral and support services in French for internationally trained education professionals and facilitating access to immigration support services.
• Guiding internationally trained education professionals through the certification and professional integration processes. Participating in the development of promotional tools for internationally trained education professionals.
• Making presentations on employment opportunities in the education sector to service providers for newcomers.
• Working closely with key actors (employers, Office of Teacher Certification, direct immigrant service providers, etc.).
• Ensuring that key actors are effectively informed about opportunities for internationally trained education professionals to make use of the navigation service as well as available supports and funding programs.
• Matching internationally trained education professionals with employers (school districts and early learning and childcare facilities).
• Guiding internationally trained education professionals through the qualification processes.
• Working closely with the Talent Recruitment Division's navigation staff to maintain consistent customer service. This includes accurately entering and updating candidate information; leveraging customer relationship management software to build a robust system for strengthening customer connections and relationships.
• Identifying opportunities for collaborating and partnering with actors to enhance services and processes for internationally trained education professionals.
• Reporting regularly to management on key performance indicators and outcomes (number of candidates hired, registered for paths to qualification, etc.).
• Assisting with implementation of the strategic plan for recruitment of Francophone or bilingual internationally trained education professionals.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have:

• Bachelor's degree in education, social sciences or administration
• A minimum of 4 years of coordination experience in education, employment services or intake and settlement services for newcomers
• An equivalent combination of education, training and experience may be considered.

This position requires advanced proficiency in spoken English and French. Please indicate your language capability. When submitting, please also confirm your preferred official language for interview and evaluation purposes.

Nice to have:

• Understanding of the challenges associated with recruiting internationally trained professionals
• Knowledge of the immigration sector
• Understanding of teacher certification processes is an asset
• Written and oral communication skills
• Organizational skills
  

Behavioural competencies:

• Analytical thinking and judgment
• Client service orientation
• Effective interactive communication
• Relationship/network building
• Results orientation

Technical competencies:

• Presentation skills
• Specialized subject matter expertise and knowledge
• Written communication skills

Salary:
Pay Band 5: $65,936 to $92,092 annually.

Work environment:

• Office location: 250 King Street, Fredericton, N.B. A telework agreement may be possible within New Brunswick.
• Your team: International Recruitment unit of the Talent Recruitment Division.
• Standard hours of work: Monday to Friday, 8:15 a.m. to 4:30 p.m.
• We promote a scent-reduced environment.

What can GNB offer you?

• Comprehensive benefits package and the Public Service Shared Risk Pension Plan
• Opportunities for career growth, professional development and training
• Free access to the Employee and Family Assistance Program (EFAP) and services
• One paid volunteer day per year to give back to your community
• 1.25 days/month of paid vacation
• 1.25 days/month of paid sick leave

Providing a safe workplace for all. Your health and safety are important to us. GNB has implemented preventative measures across the organization to ensure your health and safety.

How to apply:
We encourage applicants to apply online at www.ere.gnb.ca or by email at [email protected] by March 17, 2025, indicating competition number 24-2000-C41. This competition may be used to fill future vacancies at the same level.

Department of Education and Early Childhood Development
Human Resource Services
Place 2000, 250 King Street
Fredericton, NB E3B 5H1

We thank all those who apply; however, only those selected for further consideration will be contacted.

Equal Opportunity Employer
Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, will be given preference at the time of selection.

Let's connect. You belong here.