Jump Recruitment Specialists has partnered with ClearRisk in their search for a full-time permanent Customer Success & Training Specialist, reporting to their St. John's, NL office.

ClearRisk supports remote, hybrid and in-office employees. Providing flexibility to their team members! It is open to candidates residing outside the province of NL.

WHO THEY ARE:

ClearRisk supports the risk management needs of over 150 organizations in North America. It specializes in software and data solutions for risk management, claims and incidents, and business continuity planning. ClearRisk exists to enable success through risk optimization, delivering effective, efficient, and better options for risk management. ClearRisk is committed to an inclusive and diverse workplace that fosters belonging, that is supportive and respectful of employees and partners for a full and enriching experience. The company was founded by CEO Craig Rowe in 2006 and is headquartered in St. John's, Newfoundland.

DUTIES AND RESPONSIBILITIES:

• Serve as the primary contact for onboarding new customers, training ClearRisk users, and providing post go-live support
• Conduct training through various methods, including online sessions, Q&As, webinars, and self-paced learning materials.
• Promote training sessions, webinars, and the ClearRisk Knowledge base to encourage participation and user adoption.
• Use data to evaluate the impact of training initiatives on customer success, product adoption, and business outcomes.
• Regularly communicate with customers, conduct interviews, gather system feedback, and provide insights for improvements.
• Work with customers to create case studies and testimonials highlighting real ROI success stories.
• Provide input into product, marketing, and sales processes to enhance customer experience.
• Oversee customer implementations to ensure deadlines are met and troubleshoot technical issues in collaboration with the implementation team.
• Collaborate closely with team members and customers to support renewals as well as expansion opportunities.
• Provide input into every core product, marketing and sales process on behalf of the customer.
• Monitoring of customer implementations to ensure deadlines are met effectively.
• Collaborate with the development team to set up or configure our product as per customers' requirements and troubleshoot technical issues raised by customers.
• Create and hold yourself accountable for key performance metrics and reporting

JOB REQUIREMENTS:

• University degree or college diploma in education, or business administration, or equivalent.
• 3 years of direct work experience in learning and development, training, customer success or client service capacity, preferably in a SAAS environment.
• Experience with CRM software, preferably Salesforce, including managing customer data, tracking engagement, and generating reports.
• Technical aptitude to learn and explain software products, troubleshoot customer issues, and collaborate with development teams.
• Excellent understanding and working knowledge of the customer journey and techniques for ensuring quality of deliverables.
• Strong organizational and project management skills with attention to detail, multi-tasking, time management, meet deadlines and the ability to manage multiple accounts and priorities.
• Strong communicator, passionate about customer engagement, and skilled in delivering effective training programs.
• Customer-focused mindset, with a proactive approach to problem-solving and relationship management.
• Ability to analyze data and customer feedback to drive engagement, retention, and process improvements.
• Outstanding written and verbal communication skills.
• Energetic, self-motivated, and results oriented.
• Adaptability and resilience in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, to create reports, presentations, and documentation.

Come join a great team! Apply in confidence today!

Rebecca Furey, Recruitment Specialist | [email protected]

Jump Recruitment Specialists | www.jumpcareers.ca

ClearRisk is an inclusive employer. We are committed to creating and managing a safe workplace and fostering a culture of belonging that is supportive and respectful of employees and partners with diverse backgrounds that ensures all stakeholders in ClearRisk have a full and enriching experience. We also value diversity of perspective including differences in personality, life and work experience, skills, and ways of thinking and working.

ClearRisk is committed to maintaining an employment equity program that would include processes, plans and procedures that address under-representations in the employment of women, members of visible minorities, and other protected groups designated by legislation or otherwise