Service New Brunswick

Data Centre Analyst

Open Competition (13331)

Pay Band 4

R85-2024/25-759

Flexible Work Location

Service New Brunswick is seeking an individual to join the Infrastructure Operations Branch within the Technology Services Division as a Data Centre Analyst.

Reporting to the Manager of the Data Centre and Asset Management Services Team, you will work as part of a team of professionals responsible for the continuous development, operation and support of the data centre-based infrastructure for the Government of New Brunswick. The Data Centre team will ensure that the appropriate technology to address business and operational requirements is recommended, acquired, installed, configured and used in an efficient and effective manner.

Your responsibilities will include but are not limited to:

• Providing service to SNB clients and ensuring processes and procedures are aligned to the SNB shared-services delivery model.
• Providing operational support of the data centre infrastructure, such as HVAC, UPS, structured data cabling, power distribution, environmental systems and security monitoring
• Providing installation and maintenance on data centre-based infrastructure such as storage arrays, servers and network equipment
• Troubleshooting and resolving hardware and various IT equipment problems potentially engaging internal or external resources for solving complex problems
• Monitoring overall performance of the data centre environment and making recommendations for improvement
• Responding to incidents, requests for service and support, and potentially coordinating resolution with internal or external resources
• Acting as a technical resource on various data centre related projects and initiatives
• Participate in data centre strategy and work planning sessions.
• Provide information for annual data center audits.
• Provide input into the annual budget forecast.
• Manage and maintain the various security systems for SNB primary data centers.
• Provide input and review regional data center security requirements, processes and systems.
• Liaise with partners and vendors to provide hardware solutions for data center related and external projects.
• Updating the inventory and CMDB information for data centre and data centre-based infrastructure.
• Receive, unpack, sorts, and verify shipments against requisitions and/or purchase orders
• Prepare packages external shipments
• Use and operate electric and manual pallet jack
• Documenting and maintaining current systems, processes, and procedures
• Ensuring that ITIL methodologies including Change, Incident and Problem Management are an aspect of all infrastructure and system support.
• Participate in after hours on-call support rotation with other team members.

ESSENTIAL QUALIFICATIONS: University degree in Computer Science as well as a minimum of two (2) years of progressively responsible related experience OR a college diploma in Information Technology and four (4) years of related experience.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Structured cabling systems
• Data centre or industrial HVAC and related cooling systems
• Data centre or industrial power distribution systems
• Data centre cabinet and cable management systems
• Racking, cabling and powering Enterprise servers
• Racking, cabling and powering Enterprise Storage equipment
• Installing and deploying enterprise network and security equipment.
• ITIL Process and Technical documentation

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends and also requires the successful candidate to carry a cell phone to be on call outside of normal work hours.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

Occasional travel throughout the province will be required. As well, candidates must possess a valid driverâ??s license or be eligible to obtain one.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Specialized Subject Matter Expertise and Knowledge

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $56,758 - $79,378 annually â?? Pay Band 4 - Management and Non-Union Pay Plan

We encourage applicants to apply on-line by clicking here by March 12, 2025 indicating competition number R85-2024/25-759. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

This competition may be used to fill future vacancies at the same level. We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!