Req Id: 422167

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Reporting to the Director, Strategic Pricing, you will be responsible for driving winning churn strategies for BBM wireless.

The successful candidate will be responsible for the development and implementation of strategies to mitigate customer churn, encompassing pricing optimization, offer creation, and rigorous financial modeling. This role demands a deep understanding of analytical techniques and a proven ability to translate data-driven insights into actionable business strategies.

• Developing and executing comprehensive churn mitigation strategies based on thorough data analysis and predictive modeling.
• Conducting in-depth analyses of customer churn patterns, identifying key drivers, and formulating targeted interventions.
• Designing and implementing innovative pricing strategies to optimize revenue and reduce churn, utilizing techniques such as price elasticity modeling and conjoint analysis.
• Creating and testing a wide variety of customer retention offers, including promotional discounts, loyalty programs, and bundled services. This will involve A/B testing and rigorous performance monitoring.
• Developing sophisticated financial models to forecast the impact of churn mitigation initiatives on key financial metrics.
• Collaborating closely with cross-functional teams, including marketing, sales, and product development, to ensure seamless execution of churn reduction strategies.
• Regularly monitoring and reporting on key performance indicators (KPIs) related to churn, revenue, and customer satisfaction.
• Staying abreast of industry best practices and emerging trends in customer retention and churn management.
• Presenting findings and recommendations to senior management, effectively communicating complex data and analytical insights.
• Proactively identifying opportunities for improvement in churn mitigation strategies and processes.

• A minimum of five years of professional experience in a relevant role, such as churn management, pricing strategy, or financial analysis within a customer-centric organization.
• A Bachelor's degree in a quantitative field, such as Economics, Finance, Statistics, or Data Science; a Master's degree is highly preferred.
• Demonstrated expertise in financial modeling techniques.
• Exceptional analytical and problem-solving skills, with a proven ability to identify and resolve complex issues.
• Strong understanding of pricing strategies, including value-based pricing, cost-plus pricing, and competitive pricing.
• Experience designing and implementing customer retention offers, with a focus on measurable impact and ROI.
• Excellent communication and presentation skills, with the ability to clearly articulate complex ideas to both technical and non-technical audiences.
• Proven ability to influence and collaborate effectively with cross-functional teams.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 03/05/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.