Title : Coordinator - Transportation

Employee Working Location : In-Person (Etobicoke, ON)

Employment Status : Permanent Full-time

Salary Band : $45,489 - $56,861 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 - Operations

• Implements and maintains transportation services procedures, standards, and driver requirements.
• Manage daily communication with Toronto Ride (Partnership of TR Program).
• Assesses eligibility of transportation clients.
• Assesses clients' needs based on requests to determine vehicle required.
• Refers clients to other health or social services when appropriate.
• Maintains confidential client files.
• Assesses client's subsidy applications.
• Produces daily/weekly/monthly schedules that match volunteer Drivers and vehicles to clients and routes.
• Liaises with driver and client to confirm details or inform of changes.
• Coordinates vehicle cleanliness and oversees fleet maintenance/repairs with support from Fleet Manager.
• Produce statistical reports and other correspondence as required by various funders and provides to Senior Manager(s).
• Reconcile monthly transactions between RC and Toronto Ride Partner Agencies, processing payments if necessary.

Responsibility 2 - Quality and Risk Management

• Ensures that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
• Ensure that accidents/incidents are reported and recorded according to established policies and practices of Red Cross.
• Maintain appropriate and timely documentation of events and issues.
• Monitors client service with respect to adherence to standards and procedures and emergency policy issues.
• Contributes to a healthy and safe working environment for staff and volunteers and to promote client safety.

Responsibility 3 - Human Resources Management

• Establishes a system which ensures that volunteers, staff and clients have a respectful, warm and dignified environment.
• Ensures all staff and volunteers follow established policies, procedures, and practices
• Recruits, trains, orients, supervise and evaluates staff and volunteers.
• Complete onboarding process of volunteers and drivers.
• Directs and supervises staff in work assignments.
• Identifies need for volunteer drivers and integrates volunteer resources within the job's scope of responsibilities.
• Ensure training and development opportunities are available to enhance performance and retention.

What we are looking for :

• The minimum qualifications for this job are completion of a three-year community college diploma, and 1-3 years of job-related work experience, or an equivalent combination of education and experience.
• Must be knowledgeable/experienced in client and vehicle database management.
• Experience leading cross-team projects and demonstrated success in achieving change.
• Experience with national, service-based, non-profit organizations is an asset.
• Excellent organizational, interpersonal and time management skills are essential with the ability to multi-task in a fast-paced environment.
• Knowledge of the community health care industry is an asset.
• Strong leadership and supervisory skills in resources and personnel management are an essential asset.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Working knowledge of MS Office software application is required.
• Fluency in English is required, French is an asset.

Working Conditions :

• In-office attendance is a requirement in order to supervise efficiently.
• Most of the work is performed in an environment which is clean and professional.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$45,489 - $56,861